Experience

One New Zealand
• New Zealand
• Technology, Information and Internet
• 700 & Above Employee
• Incident Managers Team Leader

  • Apr 2023 - Present


Vodafone New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• Incident Managers Team Leader

  • May 2021 - Apr 2023

• Service Desk Analyst Team Leader

  • Jul 2019 - May 2021

• Service Escalation Manager

  • Jun 2017 - Jul 2019

• Incident Management Analyst

  • Jul 2016 - Jun 2017

• Retail Sales Representative

  • Feb 2015 - Dec 2015

  In the position, I was required to cater to a larger demographic and assist not only with a customer's product needs but also technical needs. I had a responsibility of reaching my targets and maintaining a reasonable level of customer satisfaction (NPS). It was also my job to keep up to date with new consumer products to be able to answer any inquiry my customers had. While this wasn't a responsibility I believe that maintaining and fostering the relationship between myself and the customer was very important. Show less