Keanna White
Patient Access Representative at Titus Regional Medical Center- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Nursing Assistants, Certified (CNA 1)
Texas Health and Human Services CommissionFeb, 2018- Nov, 2024
Experience
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Titus Regional Medical Center
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Patient Access Representative
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Feb 2022 - Present
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients. Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance. Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations. Identified insurance payment sources and listed payers in proper sequence to establish chain of payment. Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks. Offered simple, clear explanations to help clients and families understand hospital policies and procedures. Show less
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Professional Tax Service
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Daingerfield, Texas, United States
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Tax Preparer
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Jan 2018 - Present
Delivered comprehensive tax documentation required for accurate individual and corporate returns. Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement. Prepared written responses or tax return amendments to resolve state and federal notices. Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation. Maintained complete records of client tax returns and supporting documentation in secured areas. Prepared tax returns for clients in various industries according to government regulations and requirements. Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities. Provided information about available products and services to clients, resulting in increased business opportunities. Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits. Show less
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Pleasant Springs Health Care
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Mount Pleasant, Texas
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Certified Nursing Assistant
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Mar 2018 - Oct 2020
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms. Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Cared for residents in assisted living facility and delivered high-quality support to meet needs. Checked patient vitals such as temperature, blood pressure and blood sugar levels. Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing. Oversaw and maintained patients' rooms, group living areas and nurse stations. Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment. Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture. Show less
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AdvantageCare Home Care
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Hughes Springs, Texas, United States
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Medical Biller Specialist
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Oct 2015 - Jan 2018
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable. Reviewed patient records, identified medical codes and created invoices for billing purposes. Communicated with insurance providers to resolve denied claims and resubmitted. Prepared billing statements for patients and verified correct diagnostic coding. Posted and adjusted payments from insurance companies. Printed and reviewed monthly patient aging report and solicited overdue payments. Evaluated patients' financial status and established appropriate payment plans. Trained new employees on multiple medical billing programs and data entry software. Precisely evaluated and verified benefits and eligibility. Filed and updated patient information and medical records. Adhered to established standards to safeguard patients' health information. Gathered information from multiple sources to simplify billing and organize accounts. Managed billing calendar and scheduled claims for payments. Show less
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American HomePatient
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Hospitals and Health Care
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500 - 600 Employee
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Call Center Customer Service Representative
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May 2012 - Aug 2015
Resolved concerns with products or services to help with retention and drive sales. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Placed outbound customer service or customer satisfaction calls to follow up on issues. Attended telephone skills and program information training sessions to boost aptitude. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Responded to customer calls and emails to answer questions about products and services. Sought out extra training opportunities to enhance customer relationship management abilities. Answered over 50 calls per shift to meet fast-paced call center demands. Provided information about available products and services, membership details and purchase advantages. Show less
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Education
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2016 - 2023
Texas A&M University-Texarkana
Bachelor of Business Administration - BBA, Business Administration and Management, General -
2010 - 2014
Northeast Texas Community College
Associate of Science (A.S.), Business Administration and Management, General
Community
