Business Analyst

• Jan 2023 - Present

Analyst

• Feb 2019 - Mar 2023

Operations Analyst

• 2016 - Feb 2019

• Manage and Coordinate all operations functions• Analyze and locate cost savings in the Operations Department• Locate trends and initiate corrective measures• Provide Support to VP of Operations• Monitor Processes and ascertain data on terminal productivity • Maintain an up-to-date vessel schedule • Ascertain whether vessel slips are pertinent to schedule changes• Assisted in implementing a $1.08 million cost savings in Operations for 2018• Create and implement processes for uniformity of data input into the system • Specialized knowledge in Port operations and measures.• Analysis reporting of operating standard cost for all U.S. ports and terminals monthly and quarterly• Act as liaison between operating departments and finance departments in various countries to resolve issues, make corrective actions• Provide Reports on analysis and variance with specific documents on control and improvement• Locate outliers and seek ways to improve processes to reduce anomalies• Perform audits, using the data analyzed during the monthly and quarterly updates.• Increased revenue through audit of $.25 million in 2017• Provides financial variance reports quarterly• Knowledgeable in Supply Chain & Logistics procedures.• Create and amend training manuals• Improved processes to streamline work load Show less

Pricing Analyst

• Jun 2014 - 2016

• Service contract negotiations• Contract renewal• Audit internal financial processes on a quarterly basis• Carry out presentations, by creating meaningful interpretation of data through use of tools, industry experience and logic• Improve profitability by analyzing pricing, rebates and revenue• Responsible for creating rate sheets and creating uploads to ensure proper rating of BOL’s• Negotiate rates, respond to spot shipment rate requests and implement tariffs• Provide reports on market changes• Provide reports on increases or decreases in company shipping volume• Compile information on current market rates to ensure competitiveness• Forecasting bookings on specific trade lanes • Keep open communication with various countries to ensure competitive pricing in Europe, Africa, Med, and India• Be aware of equipment availability, to provide effective rate quotes• Backup for Import Trade Manager Show less

Account Manager

• Jan 2010 - Jun 2014

• Prepare and maintain scorecard data and develop strategy to enhance the motivation at work. • Develop relationships with loyal clients; ask for feedback to assist with enhancing the quality of service provided. • Audit and reconciled accounts to maintain the aging and circumvent accumulating bad debt expenses. • Validate credits on accounts and submit refunds to customers. • Receive and answer calls from the clients or client service units. • Ensure customer’s problems are resolved. • Develop and maintain a well-balanced internal relationship with key decision makers within the organization. • Assist other collectors with difficult or complex accounts and situations, utilizing technical knowledge of collections and procedural or legal guidelines. • Compiles data and prepares monthly activity reports and, periodically, more specialized reports for upper management as well as analysis of accounts. • Determines when an account needs to be turned over for litigation. • Advises debtor with past due accounts of proper payment schedules. • Manages a portfolio of 7-12 million in open receivables. • Produced supporting documentation for both international and domestic shipments. • Set up maintained, and troubleshot electronic data interchange feeds (EDI) to clients and third party vendors. • Liaison between local branch offices and clients to facilitate resolution on disputes. Show less

Global Account Collections Specialist

• Sep 2005 - Jan 2010

• Develop relationships with loyal clients; ask for feedback to assist with enhancing the quality of service provided. • Reconcile accounts. • Ensure clients’ demands are satisfied. • Receive and answer calls from the clients or client service units. • Ensure customer’s problems are resolved. • Develop and maintain a well- coordinated internal relationship with key decision makers within the organization. • Compiles data and prepares monthly activity reports and, periodically, more specialized reports for upper management. • Determines when an account needs to be turned over for litigation. • Advises debtor with past due accounts of proper payment schedules. Show less