Experience

Horizon Health and Wellness
• United States
• Medical Practices
• 1 - 100 Employee
• Computer Support Specialist

  • Dec 2022 - Present


loanDepot

• United States
• Financial Services
• 700 & Above Employee

• Loan Setup Administrator

  • Nov 2019 - Sep 2022

  Created Training Documentation for Loan Setup Administrator Role Outperformed expectations & promoted after two weeks Top performer, processing 100+ loans a day ensuring quality experience during booming housing market Trained new hires in the Re-Disclosure Specialist job process and responsibilities Created Training Documentation for Loan Setup Administrator Role Outperformed expectations & promoted after two weeks Top performer, processing 100+ loans a day ensuring quality experience during booming housing market Trained new hires in the Re-Disclosure Specialist job process and responsibilities



Insight

• Poland
• Business Consulting and Services
• 1 - 100 Employee

• Service Desk Representative

  • Jan 2019 - Nov 2019

  Implemented and on-boarded Help Desk Services for entire major fashion company, Benefit/Dior Helped manage IT issues with Public and Government contracted clients Managed hundreds of JIRA support tickets on a daily basis Main point of contact for Tier 2 Support for Gulfstream Aerospace Implemented and on-boarded Help Desk Services for entire major fashion company, Benefit/Dior Helped manage IT issues with Public and Government contracted clients Managed hundreds of JIRA support tickets on a daily basis Main point of contact for Tier 2 Support for Gulfstream Aerospace



Cascade Financial Services

• United States
• Financial Services
• 100 - 200 Employee

• Origination Assistant

  • Sep 2017 - Dec 2018

  Processed 30+ new loans from start to finishKnowledge of loan products produced faster loan processingProper over-the-phone etiquette increased production

• IT Assistant

  • Sep 2015 - Sep 2017

  Created and Implemented New User experienceMigrated on-site On-Premise Exchange server to Office365Managed and maintained 250+ end users in multiple environmentsCreated and documented advanced issues that required major steps to resolve

• Origination Support

  • Mar 2015 - Sep 2015

  Top Performer, entering 100+ loans a dayReviewed Home buying Closing Documents for Fraud



Audi Chandler

• United States
• Retail Motor Vehicles
• 1 - 100 Employee

• Customer Service

  • Jun 2014 - Mar 2015

  Interacted with Clients ensuring quality of service Assisted other departments between Clients Interacted with Clients ensuring quality of service Assisted other departments between Clients



Digital Dream Forge QA

• QA Analyst

  • Jul 2013 - Apr 2014

  Facilitated communication between QA Analyst and Developers Executed QA Life Cycle against multiple apps to assist in product development Created meticulous documentation for each app to ensure a quality product Facilitated communication between QA Analyst and Developers Executed QA Life Cycle against multiple apps to assist in product development Created meticulous documentation for each app to ensure a quality product


HobbyTown USA
• United States
• Manufacturing
• Customer Service

  • Feb 2012 - 2013