Experience

ELITE CARE SERVICE INC.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Human Resource Assistant/ Medical Filing Personnel

  • Mar 2023 - Present

  Maintains accurate, organized, and up-to-date human resource files, records, and documentation via paper, digital or electronic. File new patient records, process expired patient records, pull charts, and other information when needed. Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately. Verifies insurance coverage of each patient. Submitting billing data to appropriate insurance providers. Ensures the existence & accuracy of patients’ Medicare, private, supplemental and/or secondary insurance. Contact insurance companies to obtain claim status. Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Training Specialist

  • May 2021 - Nov 2022

  • Provide initial education and training to provider contacts and medical professionals telephonically and/or electronically in regard to their provider responsibilities, electronic or paper, document completion, service requirements and Provider Portal navigation. • Determine need for corrective training based on analysis of check-listing reports per contract supported by network provider as well as via issues identified by interdepartmental communications. • Assist with non-clinical questions regarding exams and services, training completion and portal navigation. • Answer department queue line calls. Escalate calls regarding clinical issues/concerns or complex issues to the appropriate internal or external department staff. • Collecting provider performance data; analyzing provider competency and provider quality of service; compliance trainings through the analysis of daily system reports, tasks and system reviews. Show less



Cumberland County Schools

• Primary and Secondary Education
• 700 & Above Employee

• Teacher Assistant

  • Aug 2017 - May 2021

  Computer-literate with extensive software proficiency in Microsoft PowerPoint, Excel, Word, Note, Cisco Webex, Skype, Blackboard, and Canvas. ● Assisted teaching in reviewing, grading and recording homework and tests. ● Developed lesson plans and activities that were appropriate for each grade and ability level. ● Assigned creative projects that required students to conduct and promote independent research. ● Provided appropriate resources and learning materials for students. Computer-literate with extensive software proficiency in Microsoft PowerPoint, Excel, Word, Note, Cisco Webex, Skype, Blackboard, and Canvas. ● Assisted teaching in reviewing, grading and recording homework and tests. ● Developed lesson plans and activities that were appropriate for each grade and ability level. ● Assigned creative projects that required students to conduct and promote independent research. ● Provided appropriate resources and learning materials for students.



The UPS Store

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jun 2017 - Aug 2018

  Greeted all customers in a friendly and excellent manner. ● Serviced customers and telephone inquiries and issues. ● Received, packaged, and processed items for shipping, including lifting, weighing packages. ● Operated cash register, copiers, fax machines, and other print service products. ● Manage money intake and completed nightly reports of daily sales records. Greeted all customers in a friendly and excellent manner. ● Serviced customers and telephone inquiries and issues. ● Received, packaged, and processed items for shipping, including lifting, weighing packages. ● Operated cash register, copiers, fax machines, and other print service products. ● Manage money intake and completed nightly reports of daily sales records.



Fayetteville Veterans Affairs Medical Center

• Intern/Secretary to the Congressional Liaison

  • Mar 2015 - Jun 2016

  Greeted customers and visitors. Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals. Composed, typed, and distributed meeting notes and reports. Organized team meetings. • Conducted face to face surveys of Veterans in the Acute Care Wards. Observing in clinic waiting areas and Veteran to Staff interactions regarding customer service. Captured experience and composed written summations and data charts summarizing findings. ● Mailed newsletters, promotional material, and other information. Made copies of other printed material. Created and maintained filing systems. ● Opened, read, routed, and distributed incoming mail, and prepared answers to routine letters. Show less