Kealean Rockett
Customer Service Specialist at City of Alexandria, Louisiana- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Spanish Professional working proficiency
-
Arabic Limited working proficiency
Topline Score
Bio
Credentials
-
Jira Fundamentals Badge
AtlassianMar, 2022- Nov, 2024 -
Jira Service Management Fundamentals
AtlassianMar, 2022- Nov, 2024
Experience
-
City of Alexandria, Louisiana
-
United States
-
Government Administration
-
1 - 100 Employee
-
Customer Service Specialist
-
Oct 2021 - Present
Manage 500+ rotating customer accounts to meet client expectations, new customer account creations, and existing customer account management Ensure customer satisfaction through relationship management and ongoing communication to resolve pre- and post-sale issues within 3 days Maintain 100% accurate record of potential leads, customer accounts, and transactions to consolidate monthly reports Identified KPIs in competitor analyses to show potential customers benefits and increase customer base by 15% Show less
-
-
-
RAPIDES, PARISH OF
-
United States
-
1 - 100 Employee
-
Sports Coach
-
Aug 2016 - Nov 2021
Defensive Coordinator (7 years)Track and Field Head Coach (1 years)NFHS CertifiedMotivated and encouraged teams of 50+ students in critical thinking, decision-making, and teamwork.Mobilized new techniques while improving upon seasoned systems to lead 2 teamsto district championship games.Established authentic relationships with key stakeholders to identify needs anddevelop solutions to meet yearly goals.
-
-
Teacher
-
Aug 2020 - May 2021
Instructor of Science, including Physical, Earth, & EvolutionGathered requirements in first 30 days which led to the development and executionof a project-based curriculum for the scope of courseDeployed technical and strategic processes to enhance each lesson's objectives tomeet and average of 90% of KPIs each weekAssessed 100% of performance data to ensure that gaps were addressed andrequirements were transformed into goalsAchieved higher content mastery for 90% of students resulting in an 80% increasein standardized test scores Show less
-
-
Teacher
-
Aug 2016 - May 2018
Instructor of Science, including Physical, Earth, & EvolutionGathered requirements in first 30 days which led to the development and executionof a project-based curriculum for the scope of courseDeployed technical and strategic processes to enhance each lesson's objectives tomeet and average of 90% of KPIs each weekAssessed 100% of performance data to ensure that gaps were addressed andrequirements were transformed into goalsAchieved higher content mastery for 90% of students resulting in an 80% increasein standardized test scores Show less
-
-
-
Best Buy
-
Retail
-
700 & Above Employee
-
Product Specialist
-
Oct 2014 - May 2015
Assists customers with basic shopping needs and ensures their needs are met. Prepares products to be shipped to other stores and customers’ homes. Uses established safety guidelines while operating store equipment. Completes daily replenishment to ensure product is fully stocked on the sales floor. Ensures products are properly secured to reduce loss and eliminate hazards to team members and customers. Processes online orders and assists customers and other employees with in-store product pickup. Prepares merchandise and displays to ensure customers can see what’s possible and purchase products without delay. Receives, ships, and records store inventory. Working and thriving in a fast-paced, team-oriented environment Working a flexible schedule that matches your availability (weekends, nights, holidays, etc.) Maneuvering 75-150 pounds with or without accommodations Show less
-
-
Education
-
2008 - 2015
University of Louisiana Monroe
Bachelor of Science - BS, Ecology and Evolutionary Biology -
2004 - 2008
Pineville High School
High School Diploma
Community
