Mental Health Associate

• Jun 2020 - Present

Mental Health Associate in the Behavioral Health Emergency Department

• Aug 2019 - Jun 2020

In this role, I am responsible for:•Maintaining a calm atmosphere on the unit for clients in crisis•Diffusing tense situations utilizing interpersonal skills•Utilizing the strengths perspective and motivation interviewing to promote client autonomy and wellbeing•Utilizing EPIC to update client charts and document client dispositions •Being certified by the Crisis Prevention Institute (CPI)•Assisting with client escorts to other units•Procuring and completing legal paperwork for clients including their restriction of rights, voluntary admission paperwork, and releases of information•Assisting in finding placement for individuals outside of the hospital

Interning Mental Health Associate in the Child and Adolescent Unit

• Aug 2019 - Jun 2020

In this role, I am responsible for:-Communicating with clients concerning their current disposition-Diffusing tense situations utilizing interpersonal skills -Completing paperwork necessary to adhere to hospital standards while promoting client wellbeing-Recording interactions with all clientele including their mannerisms, overall appearance, verbal cues, and behavioral concerns using DAIRS-Assisting with group interventions for clients-Overseeing and facilitating one-to-one interventions with clients-Utilizing the strengths perspective to assist the client in changing their cognitive distortions and maintaining wellbeing-Utilizing EPIC to document care plan improvements and interview observations

Retail Sales Associate

• Jul 2019 - Jun 2020

In this role, I am responsible for:•Providing customer service to guests in need•Facilitating communication with team members to ensure assigned goals are met and guests are satisfied with feedback and assistance•Assisting team members with the stocking and maintenance of store products• Utilizing various electronic systems to satisfy guest requests and uphold store maintenance. •Appropriately facing and stocking store products to provide a clean and efficient atmosphere for employees and guests•Managing the assigned department when management is away

Crew Chief

• Jul 2014 - Jul 2019

In this role, I was responsible for:•Providing onsite training to newly hired staff•Assisting approximately 40 customers weekly with cleaning concerns and questions•Maintaining a safe working environment for staff and clients•Managing coworker’s work with little to no supervision•Working with a variety of electronic systems to ensure client satisfaction and job efficiency

Carpet Cleaning Assistant

• Jul 2014 - Jul 2019

In this role, I was responsible for:•Cleaning vehicle interior surfaces such as carpets, floor mats and seats•Performing in-depth cleaning of the home environments including carpets, rugs, tile and grout, furniture, and mattresses•Providing restoration services for structures that had been damaged by fire, mold, water, and weather•Communicating with supervising staff to ensure a positive client experience