Experience

Lagoon Beach Hotel, Conference Centre and Spa

• South Africa
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Apr 2023 - Present

  -To greet the customer and identify his specific reservation.-To ask guest to complete the registration form, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, contact details etc.-To ensure effective and speedy check-out facilities.-To ensure co-operation and helpfulness between front office and housekeeping departments.-To complete handover for the next shift.-Check that the City Ledgers have been compiled correctly by reception and ensure that it is sent up to the accounts department.-To ensure that reception staff is dressed in the correct uniform and that their appearance enhances the image of the hotel.-To supervise and direct all reception staff. Show less

• Front Desk Receptionist

  • Oct 2022 - Present

  -Welcome and greet guests.-Provide efficient reception for Guests, including check in/outanswering phones.-Receiving and managing reservations made online andtelephonically.-Listen and respond to guest queries and requests both in-personand by phone.-Liaise with other departments of the resort.-Compute all guest billings, accurately post charges to guest roomsand house accounts.-Providing an outstanding guest experience-Maintain a neat and orderly front desk and reception area. Show less



ANEW Hotels & Resorts

• South Africa
• Hospitality
• 100 - 200 Employee

• Groups and Reservations Agent

  • Jul 2022 - Oct 2022

  -Answer guest inquiries about hotel services, facilities andactivities.-Input Group/Block Reservations into OPERA reservations system,ensuring all details are accurate and complete in line with theagreed departmental standard.-Manage emails from guests and ensure response and completionof all guest requests.-Answer phones and assist guests in making, altering, or cancelingreservations.-Sending confirmation and processing payments specific tocustomers.

• Front Desk Receptionist

  • Sep 2020 - Jul 2022



Protea Hotels by Marriott®

• South Africa
• Hospitality
• 700 & Above Employee

• Front Desk Receptionist

  • Nov 2015 - Sep 2020