Experience

OneClass

• Tutor manager

  • Aug 2020 - Present

  -Train, develop, and manage online educators in FAME squad to provide academic support to international students-Manage and coordinate the daily tasks within the squad-Support and enhance relationships with educators towards a collaborative, inclusive learning community-Design and improve the rules of the platform, in order to provide high quality service-Design and operate our fast-growing e-learning platform-Contribute subject-specific expertise across a range of OneClass products including Live Tutorials, Q&A and more-Cooperate with other teams in special/urgent projects Show less

• student development coach

  • Aug 2018 - Aug 2020

  -Provide coaching and advisory services to students in study & life excellence-Promote and enabling constructive and transformational changes in customers in both thinking and behaviour patterns-Increase customer satisfaction by delivering extraordinary service, improving effectiveness & efficiency, maintain consistency & quality, and adding value-Advocate and promote Easyke service & products to existing customers-Increase customer benefits by using cross-selling and upselling techniques-Create meaningful and consistent customer engagement-Boost customer contract renewal, conversion, and upgrade Show less



CN Global Distributor Inc

• Canada

• Administrative Assistant

  • Feb 2018 - Jun 2018

  Assisted to finish the weekly sales work Made phone calls to customers and suppliers Assisted to book spaces for export and import goods Responsible for making export documents and helped to monitor the whole transportation process Assisted to finish the weekly sales work Made phone calls to customers and suppliers Assisted to book spaces for export and import goods Responsible for making export documents and helped to monitor the whole transportation process



Catholic High School of Windsor

• Volunteer

  • 2016 - 2017

  Participated in the Youth First Program Assisted the high school student to finish their homework and helped to solve their problems both in school and lives Participated in the Youth First Program Assisted the high school student to finish their homework and helped to solve their problems both in school and lives



K11 Art Mall

• Sales

  • 2016 - 2016

  Gave customers proper suggestions and recommendations, and had decent sales performance Checked goods at the end of each day Gave customers proper suggestions and recommendations, and had decent sales performance Checked goods at the end of each day



Hermès

• Retail Apparel and Fashion

• Accounting Intern

  • 2015 - 2016

  Responsible for organizing the financial documents. Helped to make simple import and export documents. Assisted the other collegues' daily work. Responsible for organizing the financial documents. Helped to make simple import and export documents. Assisted the other collegues' daily work.



New Oriental Education & Technology Group

• China
• Education Administration Programs
• 100 - 200 Employee

• Student Tutor

  • 2014 - 2016

  Assisted class teaching, managed students’ attendance, organized and corrected test papers and final exams; Recorded students’ learning process; communicated with parents in a regular basis and cooperated with teachers Assisted class teaching, managed students’ attendance, organized and corrected test papers and final exams; Recorded students’ learning process; communicated with parents in a regular basis and cooperated with teachers



Ruder Finn

• United States
• Public Relations and Communications Services
• 400 - 500 Employee

• PR Intern

  • 2015 - 2015

  Reported researches, media contact, and brainstorming for varieties activities. Created event ideas and been selected. Helped to deal with the advertising copywriting for the customers Reported researches, media contact, and brainstorming for varieties activities. Created event ideas and been selected. Helped to deal with the advertising copywriting for the customers



Zhongshan securities

• China
• Investment Banking
• 1 - 100 Employee

• Investment Assistant

  • 2015 - 2015

  Customer relationship management including handling customers’ incoming calls, providing consultation and support to customers at the reception desk. Assisted senior consultants with securities data analysis. Customer relationship management including handling customers’ incoming calls, providing consultation and support to customers at the reception desk. Assisted senior consultants with securities data analysis.



Renaissance Hotels

• United States
• Hospitality
• 700 & Above Employee

• PR Intern

  • 2014 - 2014

  Reviewed the customers’ comments on the website, solved the problems and gave solutions Cooperated and communicated with Marketing departments to create copywriting on social media Reviewed the customers’ comments on the website, solved the problems and gave solutions Cooperated and communicated with Marketing departments to create copywriting on social media