Vice President, Operations & Partner at Northlight Solutions Group

• feb. 2022 - - heden

Vice President, Project Management, PMCOE & Partner

• okt. 2021 - feb. 2022

Partner & Director, Project Management

• jan. 2020 - feb. 2022

•Hired to advise on the Organizational Design & Strategic Direction of the start-up business ensuring a sound foundation of operating procedures and standards• Established a hybrid Project Management practice that encompasses SDLC & PMLCs, tools, templates and project governance policies• Implemented a Service Desk Management Strategy using ITIL best practices that drove collaboration, streamlined workflows, and decreased time to ticket resolution • Lead highly complex projects from scoping to delivery (up to 30 simultaneously): • Optimize the allocation of necessary inputs • Resolve the uncertainties inherit with projects while taking given constraints into consideration • Utilize Earned Value Management Analysis to illustrate project progress with clients and stakeholders • Create end user and admin training guides to ensure ongoing usability • Ensure quality accuracy, and consistency across all PM communications

Associate Director, Platforms & Infrastructure

• apr. 2019 - jan. 2020

Led a dynamic team of multidisciplinary IT experts, Information Management specialists, Search professionals, and Project Managers to support the complex needs of the HBS research community. Responsible for the activities, technologies, and resources around the build and operations of the infrastructure, environments, platform software, and communications of the Digital Baker ecosystem. • Led a team of 13 professionals (FTE + LHT) who owned the overall project lifecycles spanning across the KLS ecosystem• Established & led vision/strategy/goals at both the functional unit levels & the individual report level• Managed the portfolio of application, integration, and infrastructure related projects• Represented the ecosystem portfolio against key metrics to stakeholders and executive teams• Served as lead for NIST cybersecurity compliance & special projects as required• Managed Org budget of $1M+ in addition to individual project funds• Managed vendor relationships and contracts• Consulted on, guided, and championed project management methodologies

Manager, Information Management

• mrt. 2018 - apr. 2019

• Managed a team of 8 Information Management & IT experts (FTE + LHT) who counseled HBS content owners in the consistent organization, maintenance, and delivery of content so it can be available for use, reuse, and enhanced search and find-ability • Established & implemented strategy/goals at both the functional unit level & the individual report level• Direct the vision/mission/priorities by identifying trends, risks, & impacts • Accountable for operational planning & implementation of cross-coordinated resources• Collaborate with senior management on the development & progression of priorities, accomplishments, risks, and recommendations• Manage Org budget of $300k+in addition to project budgets• Identify leads & provide consulting for revenue opportunities• Manage vendor relationships• Consult on KLS project management practices & procedures

Project Manager, Strategy & Infrastructure

• aug. 2014 - mrt. 2018

Lead Project Manager for Harvard Business School's Baker digital strategic projects. Accountable for planning, communicating, and implementing the strategy for a HBS-wide digital content and information environment. The information infrastructure, Content Management System, and discovery platform that are included in this environment maximizes the use of digital information resources by storing, accessing, searching, and publishing a variety of digital content created/procured by the School. • Enforce project management practices and processes throughout the organization (waterfall & agile) • Directly manage a team of 4+ Information Management and IT experts• Lead Project Manager on several high priority strategic projects concurrently • Manage procurement of hardware and software including the execution of SLAs, renewal of licenses and maintenance agreements, and SOWs for product build or enhancements. • Lead forecasting analysis for $1M+ budgets and capacity planning for cross-functional strategic projects • Develop and implement strategic project plans and risk management • Coordinate cross-functional stakeholders, subject matter experts, and vendors/partners to gather, document, and manage requirements • Prepare and disseminate communication and reports to key stakeholders

Digital Project Manager

• feb. 2013 - aug. 2014

•Analyzed and optimized internal processes resulting in streamlined productivity for product design and development. •Lead in implementing and transitioning to new Learning Management System including information management (interactive learning platform, reporting tools, etc.). •Applied strategic understanding of how pedagogy and learning methods integrated with education technology can meet business and organizational objectives•Led e-solutions development teams in course redesign and improved content development approaches •Fostered cross-functional conversations to enhance information exchange•Produced project life-cycles while tracking actual vs planned financial results. •Devised seasonal advanced calendars that align with sales distribution to ensure product training and marketing communications were consistent to end-users. •Established proper function and quality assurance of training technology systems (LMS, Conferencing, etc). •Directly managed project development and technical support team•Custom-designed and programed webpages on LMS for external manufacturers to increase visibility of branded resources to end-users. •Selected to implement and manage a R&D initiative to refine organizational business model. •Participated in instructional design, research, and writing.

Visual Merchandising Project Specialist

• mrt. 2011 - feb. 2013

Developed and executed visual elements and product initiatives for over 1,500 retail stores. Primary tasks included developing and facilitating product branding, conceptualizing and merchandising fixtures, as well as procuring graphics, POP, and POS presentations. •Facilitated the refinement of our national space planning and product selection concept for over 1,000 retail showrooms.•Managed design concepts, sourcing and procurement of visual elements including POS presentations and fixtures.•Worked cross functionally to develop fully integrated merchandising programs including expectations, brand strategy/positioning and execution. •Determined program needs for all retail stores including submitting creative briefs, developing project timelines, routing/presenting creative for approval and sourcing production.•Developed vendor relations while negotiating supplier contracts and timelines.•Lead on brand management - developed and adhered to national visual guidelines and standards.•Developed, proposed and implemented a company wide internship program.•Researched new concepts and current trends.•Assisted in the layout and concept of Tradeshow feature areas.•Increased e-commerce sales by 7.5% and rebates by 12.5% by establishing a central online ordering portal.•Initiated and managed a national home-show booth rental program.•Wrote content for product brochures, how-to guides, end user instructions, and other program collateral.•Successfully planned and executed a national Quick Response program for three subsidiary divisions.

Marketing Project Coordinator

• dec. 2008 - mrt. 2011

Key marketing contact for over 500 retailers. Created proper branding and fully integrated marketing campaigns.•Provide creative vision, direction and content to internal and external creative teams in the development of various marketing materials and programs. •Assisted in the implementation of an online centralized marketing portal for Flooring America/Flooring Canada showrooms to tailor and use for specific marketing needs and mediums. •Track and manage a co-op rebate program offered to Flooring America and Flooring Canada owners to earn money back on brand awareness advertising. •Head marketing liaison for GE Money and marketing of consumer finance language to ensure members/owners are compliant with current government regulations. •Create and maintain project timelines and procedures to ensure material deadlines are met by all departments and agencies. •Project manage and maintain agency/vendor relationships to maximize efficiency of project efforts both internally and externally. •Budget management including program P&L, reconciliation, billing, and invoice processing. •Write internal and external communication of marketing content in corporate newsletters.•Conduct and administer sweepstakes on behalf of the membership to prospective retail customers.