Experience

Intelligent Contacts

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Operating Officer

  • Nov 2020 - Present

• Vice President of Sales

  • Oct 2020 - Present

• VP of Customer Experience

  • Sep 2019 - Present

  Cloud based software as a service providing Revenue Cycle Innovation to improve patient experience, improve financial performance of health systems / RCM companies, and improve their overall operations. Communication and Payment portal built to simplify and reduce the friction in the collection process with both patients and payers.



NTT Data Services

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior VP, COO Healthcare Provider

  • Dec 2016 - May 2019

  Led the Healthcare Provider Operations team at NTT Data supporting 350 customers in the United States and Canada with an annual revenue of $650 million. Responsible for the healthcare applications teams, healthcare cloud services, PMO office, BPO, Revenue Cycle, and all healthcare related delivery services. 10 senior level direct reports managing over 1000 employees supporting healthcare application, infrastructure, claims processing, and BPO services that included Epic, Cerner, Athenahealth, Allscripts, MEDITECH and NextGen.



Dell & NTT Data

• VP, Provider East Regional Customer Executive

  • Jan 2014 - Apr 2017

  Manage executive relationships, contracts, delivery and sales for existing customers in the East Region of the US and Canada for Healthcare Provider business. Improved the sales performance of the team using a consultative approach to sales and each year exceeded revenue and sales targets for the region.My team’s structure 10 Direct reports which were all Customer Executives each responsible for an existing healthcare customer in the east region and Canada. The Customer Executives were responsible for the management of all services delivered to a customer, maintain the executive customer relationships, business planning, and farming new business.



Dell Canada

• Canada
• IT Services and IT Consulting
• 200 - 300 Employee

• VP, Customer Executive Canada Services Leader

  • Aug 2009 - Jan 2014

  Relocation from Texas to Ontario Canada to build new MEDITECH service line, desktop services, and Data Centre business. Acquired Data Centre space in Mississauga and Montreal and led the teams in creating the new services in Canada. My team was successful in winning MEDITECH hosting and DR projects in Ontario, Quebec, Alberta, and Newfoundland. Led the first data centre transition into our new facility in Mississauga for Ontario Shores Centre for Mental Health. Multiple new customer wins that included non-healthcare customer Purolator and Bombardier. Responsible for managing the sales and operations teams in Canada for services.



Perot Systems & Dell

• 1 - 100 Employee

• Client Executive

  • Jan 2002 - Aug 2009

  Reputation for taking on a challenged customer and building a long-term trusting relationship.. At Perot Systems, Dell and NTT Data worked as delivery executive for healthcare provider business with a focus on applications, BPO, infrastructure, desktop services, and cloud services. Consistently exceeded delivery targets, revenue and profit goals, and team performance goals set quarterly and annually. Initially started in Texas with existing customers. In 2012, a new MEDITECH cloud offering was created and tasked as leader of the new service offering. Grew the business from zero to 30 customers in 2 years with a current customer base of 60. Relocated to Canada to start new service offering in Toronto area. Added both Healthcare and non-healthcare customer over a 4-year period which include Purolator, Ontario Shores, and Bombardier.



Perot Systems Corporation

• United States
• Information Technology and Services
• 1 - 100 Employee

• Service Delivery Executive

  • Jan 2001 - Dec 2002

  Worked as a Customer Delivery Executive with Vanguard Health, Catalent, Tufts Medical Center, Athenahealth, Park Nicollet, Oakwood Health, Massachusetts General Hospital, and GHX. Managed the application services for healthcare applications, back-office services BPO, and infrastructure delivery services for hospitals that included MEDITECH, Epic, NextGen, Athena, and Cerner. Extensive travel during this time supporting locations in Toronto, Detroit, Boston, Kansas City, Denver, and Minneapolis. Managed the IT services provided to Athenahealth and Oakwood for claims processing, denial management and other related BPO services.

• Project Delivery Manager

  • Jan 1999 - Jan 2001

  Responsible IT projects for health systems and payer organizations. Success implementations of IT projects, data center migrations, application development for customer software and leading programs with resources in both the US and India.



MARC

• United States
• Marketing and Advertising

• Payroll

  • Sep 1997 - Dec 1999

• HR

  • 1992 - 1998