Karen Buell
SVP Operations, Banking & Fintech Solutions at Paymentus- Claim this Profile
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Bio
Chrissy Kiddy
Karen demonstrates not only mastery for her core role as VP of Emerging Technologies at PeoplesBank, but also the ability to take on new projects that are both difficult and critical to the company's growth. Karen's knowledge of banking technology combined with her goal to create a unified customer experience across all touch points is a true asset to PeoplesBank. This rare mix of productivity and ambition sets a great example for the rest of the team, and explains why I love working with Karen.
Jon Connors
I've had the great pleasure of working with Karen. She is a great leader who is extremely passionate about her job and it shows. She has a great understanding of the digital and technology landscape in the banking industry and is always focused on supporting her customers and colleagues.
Chrissy Kiddy
Karen demonstrates not only mastery for her core role as VP of Emerging Technologies at PeoplesBank, but also the ability to take on new projects that are both difficult and critical to the company's growth. Karen's knowledge of banking technology combined with her goal to create a unified customer experience across all touch points is a true asset to PeoplesBank. This rare mix of productivity and ambition sets a great example for the rest of the team, and explains why I love working with Karen.
Jon Connors
I've had the great pleasure of working with Karen. She is a great leader who is extremely passionate about her job and it shows. She has a great understanding of the digital and technology landscape in the banking industry and is always focused on supporting her customers and colleagues.
Chrissy Kiddy
Karen demonstrates not only mastery for her core role as VP of Emerging Technologies at PeoplesBank, but also the ability to take on new projects that are both difficult and critical to the company's growth. Karen's knowledge of banking technology combined with her goal to create a unified customer experience across all touch points is a true asset to PeoplesBank. This rare mix of productivity and ambition sets a great example for the rest of the team, and explains why I love working with Karen.
Jon Connors
I've had the great pleasure of working with Karen. She is a great leader who is extremely passionate about her job and it shows. She has a great understanding of the digital and technology landscape in the banking industry and is always focused on supporting her customers and colleagues.
Chrissy Kiddy
Karen demonstrates not only mastery for her core role as VP of Emerging Technologies at PeoplesBank, but also the ability to take on new projects that are both difficult and critical to the company's growth. Karen's knowledge of banking technology combined with her goal to create a unified customer experience across all touch points is a true asset to PeoplesBank. This rare mix of productivity and ambition sets a great example for the rest of the team, and explains why I love working with Karen.
Jon Connors
I've had the great pleasure of working with Karen. She is a great leader who is extremely passionate about her job and it shows. She has a great understanding of the digital and technology landscape in the banking industry and is always focused on supporting her customers and colleagues.
Experience
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Paymentus
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United States
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Financial Services
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500 - 600 Employee
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SVP Operations, Banking & Fintech Solutions
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Sep 2021 - Present
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Payveris
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United States
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Financial Services
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1 - 100 Employee
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Senior Vice President Operations
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Mar 2021 - Sep 2021
Oversee Payveris’ operations, including implementations, client support, client success, payment operations, and compliance functions. Helped to grow Payveris by 5x to acquisition, scaling all facets of operations and client services, while owning product management of client facing systems and fraud tools.
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VP Operations
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Apr 2019 - Mar 2021
Lead all Payment Operations, Client Support, Account Management, and Compliance functions of Payveris - an intelligent, open-API, cloud-based digital payments and money movement platform for financial institutions and their digital partners.
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Director of Client Experience
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Aug 2017 - Apr 2019
Manage client support and payment operations to ensure superior client experience. Support product release management and marketing by translating enhancement requests into strategic product innovations. Utilize project management skills to assist with implementations and on-boarding.
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PeoplesBank
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United States
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Banking
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200 - 300 Employee
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VP Emerging Customer Technologies
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Nov 2014 - Jul 2017
Develop and deliver bank wide digital strategy, focused on optimizing customer experience across channels and business lines while increasing bank profitability. Work as technical liaison with mobile app and web developers; business liaison with executives. Perform ongoing customer and market research, creating predictive analytics to drive acquisition, cross-sell, and retention. Lead strategic project implementations, including a major mobile and digital banking systems conversion and a bill pay conversion. Created Customer Innovation Lab; responsible for research, segmentation, data science, pilots, product management, strategic road map, business technology, project management. Show less
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AVP eChannel Officer
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Nov 2012 - Nov 2014
User experience manager of digital delivery channels, including corporate website, online acquisition, mobile banking, social media. Product management and implementations. Worked with Forrester Research to create custom 3-year mobile and cross channel strategy road map. Trained by The Ritz-Carlton Leadership Center, including the Ritz Carlton Gold Standards for legendary service and sustainable success.
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Internet Branch Officer
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Oct 2007 - Nov 2012
Managed website as virtual branch, working with developers and graphic designers to build a dynamic e-commerce site, online account opening system, loan officer sites, mobile banking app, locator search, calculators, etc. Created and managed content, visuals, social media pages, intranet. HTML, Photoshop, Google Analytics, SharePoint skills.
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Mortgage Consultant
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Feb 2007 - Oct 2007
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Management Trainee
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May 2006 - Feb 2007
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Berkshire Bank
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United States
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Banking
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700 & Above Employee
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Assistant Branch Manager
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Aug 2004 - May 2006
Serviced customers, developed staff, managed branch banking operations and sales goals. Serviced customers, developed staff, managed branch banking operations and sales goals.
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Education
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University of Massachusetts at Amherst - Isenberg School of Management
MBA, Business Administration and Management, General -
Houghton College
B.S., Business Administration
Community
