Instructional Designer

• Apr 2023 - Present

-Collaborate with subject matter experts and stakeholders to identify learning needs and objectives-Design and develop effective and engaging instructional materials, including e-learning modules, instructor-led training, and other learning materials-Developing and implementing communication plans to ensure employees are aware of changes and updates related to process improvement initiatives.-Develop assessments and evaluations to measure the effectiveness of learning programs-Establishing and owning the process for maintaining training materials and documentation and ensuring they are up-to-date and accurate.-Incorporate adult learning principles and best practices into instructional design-Conduct needs assessments, analyze data, and make recommendations for improvements-Develop and maintain project schedules and timelines-Stay up-to-date with new technologies, design techniques, and industry best practices Show less

Training Specialist

• Aug 2021 - Apr 2023

-Responsible for creating and maintaining current training plans, documentation, and videos for the Content Development department-Collaborates with leadership to define training goals and success criteria -Facilitates in-person training and instruction-Conducts code reviews and skill assessments for employee promotions and certifications

Squad Leader

• Jan 2021 - Feb 2022

-Oversee the successful completion of projects-Measure project’s performance and escalate issues to stakeholders as needed-Delegate project tasks based on team members’ skill sets, individual strengths, and experience levels

Content Developer

• May 2019 - Jan 2021

-Leverage in-house development tools and technologies, in conjunction with commercial tools (Photoshop, Sublime, JIRA, Confluence), to develop device and mobile application content-Develop code while maintaining organization and consistency-Work in an Agile team environment to meet rigorous internal and external deadlines

Technical Writer

• Aug 2018 - May 2019

-Collaborated with internal teams to obtain an understanding of the product and the documentation requirements-Wrote easy-to-understand user interface text, developer guides, and tutorials in Confluence to help end-users easily navigate NetSuite.

Technical Writing Intern

• May 2018 - Aug 2018

Writing Coach

• Jan 2018 - May 2019

-Proofread and edited text at various stages of the writing process for students of all levels and Virginia Tech Staff -Assisted in clients’ success in current and future projects by teaching them long-term techniques and skills to help shape their writing process -Proofread and edited text at various stages of the writing process for students of all levels and Virginia Tech Staff -Assisted in clients’ success in current and future projects by teaching them long-term techniques and skills to help shape their writing process

Waitress

• Aug 2015 - Aug 2017

-Responsible for serving customers and ensuring excellent customer service and assisting other servers and hosts when necessary-Learned to be fast and attentive in high- stress situations while developing good teamwork skills

Head Hostess

• Aug 2012 - Aug 2017

-Greeted customers and sat them at tables, answered the phone to help customers as needed, responsible for training other hosts and delegating jobs to them -Learned to communicate with a variety of people while developing leadership skills