Office Professional

• Jan 2023 - Present

ICC/Logistics Associate

• Nov 2021 - Oct 2023

Sales Officer

• Dec 2018 - Oct 2021

 Significantly contributing in recognizing & developing new business opportunities to augmenting sales volume and maximizing profit. Identified streams for revenue growth opportunities.  Establishing & executing strategies by undertaking competitive research. Effectuating pre-planned strategies for accomplishment of performance milestones.  Identifying the strategic initiatives required to take the company to the next level.  Developing sales Promotion strategy; in-depth knowledge of company products.  Calling potential customers to explain company products and encourage purchases.  Answering customers' questions and escalating complex issues to the relevant departments as needed.  Developing and sustaining long-lasting relationships with customers.  Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.  Assessing the current growth rate & planning strategy laid for augmenting the turnover.  Collaborating with the department to ensure that the company is reaching its target audience. Show less

pathology coordinator

• Aug 2014 - Apr 2018

 Successfully carried out various functions such as Patient dealing and safety, staff management, Customer Relation, Inventory Management, recordkeeping, and coordination.  Formulated long term / short term strategic plans and SOPs to enhance operations and spearheading cost saving and improvement initiatives in processes.  Ensured the deliverability and availability of quality amenities and facilities for all patients.  Maintained visibility with hospital staff through rounds and implementing measures for resolving the patient/visitors concerns thus ameliorating satisfaction. Show less

CRO

• Jan 2013 - Jan 2014

 Built and maintained profitable relationships with key customers.  Oversaw the relationship with customers handled by team.  Resolved customer complaints quickly and efficiently.  Keeping customers updated on the latest products to increase sales.  Expanded the customer base by upselling and cross-selling.  Built customer satisfaction and loyalty, customer relationship officers perform a variety of tasks.  Scheduled regular meetings with customers to ensure they are satisfied. Show less