Experience

KSRM

• Bangladesh
• Building Materials
• 300 - 400 Employee

• Assistant Manager (Dealer Operations)

  • Jul 2019 - Present

  • Track key metrics such as sales pipeline and monthly results to help business leads interpret how sales team is tracking against goals• Responsible for identifying process efficiency to continuously achieve operational excellence across Bangladesh.• Responsible for overall management of Dealer service process development. • Formulate quarterly global sales action planning and reporting through Salesforce.com; coordinate sales action planning for new product launches and report on results• Partner with Marketing and Product teams to build update and maintain effective sales collateral develop case studies formalize proposals and other sales materials• Collected analyzed evaluated and reported sales results and workflow to identify steps to increase sales productivity & results• Ensure Dealer & Sales team incentive on the basis of achievement quantity & value• Market Intelligent & Competition Analysis thus to make suitable business decision• Assist Head of Sales on Day to day and strategic company business issue regarding dealer channel.• Communicated sales needs back to business leaders and product team assisting in pricing analysis to ensure products relative to one another and in combination are priced correctly.• Visibility, customer service excellence, compliance, regional CSR.• Generated ad hoc reporting for Sales Marketing Finance Business Development and Product Strategy.• Inform & apprise management for distribution infrastructure depends on regional sales demand.• Liaison with Marketing for brand & sales strategy.• Coordinate local Area office with Regional office and Head Office.

• Senior Officer (Functional Core Team Member-Oracle Order Management & Advance Pricing)

  • Jan 2017 - Jun 2019

  • Pioneer member in establishing Project Management governance and practices in the company• Design the To-Be process, Making As-Is, Preparation of Master Data and Demarcation.• Development business process documentation.• Manage key stakeholder relationship, actively involved in managing risk, issues and users expectation.• Be the accountable point of contact and ensure coordination with internal stakeholders during the implementation• Identify the Integration requirement, design the solution and coordinate with KSRM owner and vendor for the Integration interface development• Good experience in SOW (scope of work) preparation.• User requirement collection, gap analysis, process re-engineering, translating user requirement into application solution framework & recommend vendor for configuration or customization in the application to support the business need.• Involve in CRP & UAT period.• Plan and Lead the User Acceptance Test, Deployment and Go Live.• Coordinate the Super User and End User Training.• Ensure regular user support, issue resolution.• Successfully led end-to-end order management.• Communication and coordination with vendor for second level support.

• Officer (Dealer Operation)

  • Jun 2015 - Dec 2016

• Officer (Marketing & Sales)

  • Jun 2014 - May 2015

  • Responsible for the activity of Dealers for maximum achievement of volume, value and profitability of designated geographical area.• Increase Distribution reach both in depth & width and attend the Customers (Dealers) complain (If any).• Maintain monthly visit plan and feedback in line to Area Manager.• Strengthening of Credit management activities. Timely Credit realization and necessary arrangement for overdue.• Ensuring the result oriented visit and emphasize customer satisfaction and play vital role to increase visibility of products & CSR activities to enhance company image.• Ensure factory visit for potential Customers/Engineer.• Directly involved in product advertising, Sales promotion, Publicity and Personal selling. • Conveyed the daily reports on time essential.