Kaz Iyama

Senior Technical Specialist - Customer Care at ERT
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Contact Information
us****@****om
(386) 825-5501
Location
Philadelphia, Pennsylvania, United States, US
Languages
  • Japanese Native or bilingual proficiency

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Bio

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Credentials

  • SQL Essential Training
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Business Analysis Foundations
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Recession-Proof Career Strategies
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Excel Essential Training (Office 365/Microsoft 365)
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Improving Your Leadership Communications
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Think Like a Lawyer to Make Decisions and Solve Problems
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Level 1 Intelligence Analyst Certification
    Udemy
    Sep, 2019
    - Nov, 2024
  • Multifamily Real Estate Investing Rules of Thumb
    Udemy
    Apr, 2019
    - Nov, 2024
  • Full Cryptocurrency Course: Bitcoin, Ethereum & Blockchain
    Udemy
    Mar, 2019
    - Nov, 2024
  • Stock Trading with Candlestick & Technical Analysis
    Udemy
    Mar, 2019
    - Nov, 2024
  • The U.S. Residential Mortgage Business
    Udemy
    Mar, 2019
    - Nov, 2024
  • The Startup Equity Calculator
    Udemy
    Dec, 2018
    - Nov, 2024
  • A Mini Course on Time Management
    Udemy
    Nov, 2018
    - Nov, 2024
  • Intro to Analyzing Rental Income Properties
    Udemy
    Nov, 2018
    - Nov, 2024
  • Sales Training: Practical Sales Techniques
    Udemy
    Nov, 2018
    - Nov, 2024
  • CPR & First Aid Certification
    -

Experience

  • ERT
    • United States
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Senior Technical Specialist - Customer Care
      • Dec 2013 - Present

      Assist customers with clinical trial related issues from all over the world. Specialized in eCOA, Cardiac Safety and Respiratory product lines. Provide device training, configuration setup, software installation, UMTS/GSM/GPRS & FPT Data Transfer Configuration, and advice on WorkFlow Issue according to Study Specific Protocols

    • Customer Care Tech Specialist
      • 2012 - 2016

  • Bangin' Curry Franklin
    • Philadelphia, PA
    • Owner & Executive Chef
      • Jan 2016 - Feb 2021

      Bangin Curry Franklin provides one and only the best Japanese Curry Rice on the Food Truck. Bangin Curry Franklin provides one and only the best Japanese Curry Rice on the Food Truck.

  • Strategic Reports, Inc
    • International Business Analyst
      • Jun 2009 - Mar 2011

      Conducted quantitative marketing budget analysis Interviewed with Japanese pharmaceutical key personals Supervised a deployment analyzer project of Japanese operation Performed marketing activities at Japanese medical conventions and managed Japanese accounts

    • Research Analyst
      • Apr 2007 - Jun 2009

      Collected pharmaceutical product portfolio information Built new Japanese operation database including 20 top pharmaceutical companiesHelped clients understanding new type of pharmaceutical practices Succeeded to assist sales with new clients

Education

  • TEMPLE UNIVERSITY, Fox School of Business
    Bachelor, Business Administration; Accounting
    2002 - 2006
  • Delaware County Community College
    2001 - 2002
  • 帝塚山大学 / Tezukayama University
    Bachelor, Economics
    1998 - 2000

Community

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