Experience

Looker

• United States
• Software Development
• 1 - 100 Employee

• Vice President Platform Engineering

  • Jun 2019 - Present

  Looker is helping customers use data to achieve success. If you want to help deliver on this endeavor, take a look at our current openings at www.looker.com/careers. Looker is helping customers use data to achieve success. If you want to help deliver on this endeavor, take a look at our current openings at www.looker.com/careers.



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Head of SC GAIA: ML/ AI (Data Scientists and Engineering)

  • Dec 2018 - Jun 2019

  * Hiring and building an AI/ML organization (Data Science, Engineering, DevOps, and SME) focused on the execution of Ericsson’s strategy to realize the potential and benefits of AI/ML to create data driven, intelligent, robust offerings for automation, evolution, and growth * Leading and developing a team of engineers to architect, build, and deliver on an analytics CI/CD pipeline for all areas Ericsson (products and customer engagements) * Build critical mass of competence and… Show more * Hiring and building an AI/ML organization (Data Science, Engineering, DevOps, and SME) focused on the execution of Ericsson’s strategy to realize the potential and benefits of AI/ML to create data driven, intelligent, robust offerings for automation, evolution, and growth * Leading and developing a team of engineers to architect, build, and deliver on an analytics CI/CD pipeline for all areas Ericsson (products and customer engagements) * Build critical mass of competence and reusable assets to scale up AI/ML capabilities and delivery * Drive Thought and Product leadership via AI/ML-driven innovation * New Product and Service offerings and new value for Ericsson and its customers

• Head of Media; Analytics and Platform Engineering

  • Feb 2014 - Dec 2018

  * Established and managed the data strategy and architecture for the Media Analytics alignment leveraging an internally and open source toolkit: Instrumentation Library (ADK), Kafka, ELK stack, Grafana, and Customer Analytics Portal * Expanded, led and developed a team of engineers to architect, build, and deliver a batch and real time data analytics platform across all areas of Media; Delivering on Operational, Consumption, and Predictive analytics * Developed/executed the… Show more * Established and managed the data strategy and architecture for the Media Analytics alignment leveraging an internally and open source toolkit: Instrumentation Library (ADK), Kafka, ELK stack, Grafana, and Customer Analytics Portal * Expanded, led and developed a team of engineers to architect, build, and deliver a batch and real time data analytics platform across all areas of Media; Delivering on Operational, Consumption, and Predictive analytics * Developed/executed the overall cloud strategy that consisted of rewriting portions of the Media application to be cloud agnostic, deploying vanilla Openstack, Kubernetes, Terraform templates, Salt, containers.... * Led Application Services and Infrastructure engineering teams across all backend platforms: User Database, security token service, metadata management, customer facing management services (OSS/BSS APIs), configuration management, system and application instrumentation



PayPal

• United States
• Software Development
• 700 & Above Employee

• Senior Director, Site Architecture

  • Aug 2012 - Feb 2014

  • Building a Development Operations organization within the Technology team; upgrading the existing Site Engineering functions and securing stakeholders acceptance • Responsible for aligning Platform Engineering and Operations to the overall PayPal Agile transformation • Driving the solutioning needs of the business, at scale, globally (resilient, robust, efficient infrastructure and services either locally or in the Cloud) • Leveraging developed frameworks for future service offerings… Show more • Building a Development Operations organization within the Technology team; upgrading the existing Site Engineering functions and securing stakeholders acceptance • Responsible for aligning Platform Engineering and Operations to the overall PayPal Agile transformation • Driving the solutioning needs of the business, at scale, globally (resilient, robust, efficient infrastructure and services either locally or in the Cloud) • Leveraging developed frameworks for future service offerings • Leading the collaboration of operational solutions across PayPal Show less • Building a Development Operations organization within the Technology team; upgrading the existing Site Engineering functions and securing stakeholders acceptance • Responsible for aligning Platform Engineering and Operations to the overall PayPal Agile transformation • Driving the solutioning needs of the business, at scale, globally (resilient, robust, efficient infrastructure and services either locally or in the Cloud) • Leveraging developed frameworks for future service offerings… Show more • Building a Development Operations organization within the Technology team; upgrading the existing Site Engineering functions and securing stakeholders acceptance • Responsible for aligning Platform Engineering and Operations to the overall PayPal Agile transformation • Driving the solutioning needs of the business, at scale, globally (resilient, robust, efficient infrastructure and services either locally or in the Cloud) • Leveraging developed frameworks for future service offerings • Leading the collaboration of operational solutions across PayPal Show less



Yahoo!

• Information Technology and Services
• 1 - 100 Employee

• Senior Director, Service Engineering

  • Aug 2011 - Aug 2012

  • Planning/Communications, Budget/Technical • Review Planning, Capacity Planning and Delivery, and Yahoo wide Technical Initiatives • Building aYahoo! wide plan to manage and improve the End to End Hardware Lifecycle Processes • Maximize the Utilization of Y! Computing across Yahoo! (Infra/System Capacity Planning) • Implement IaaS as company wide initiative

• Senior Director, Mail / Messenger - Service Engineering

  • Oct 2007 - Aug 2011

  • Analyzing and reporting progress on key operational matters and special initiatives within the Yahoo mail infrastructure & organization. • Deconstructing and re-creating the operational environment to meet the changing strategic and operational needs, enable innovation, establish more efficient practices and helped the company continue to achieve its vast potential. • Building and delivering on the strategic roadmap for a global Incident, Problem and Change Management Program and tool… Show more • Analyzing and reporting progress on key operational matters and special initiatives within the Yahoo mail infrastructure & organization. • Deconstructing and re-creating the operational environment to meet the changing strategic and operational needs, enable innovation, establish more efficient practices and helped the company continue to achieve its vast potential. • Building and delivering on the strategic roadmap for a global Incident, Problem and Change Management Program and tool set for the Mail Organization. • Providing the strategic guidance and thinking in the design and development of major technical initiatives to support strategic business programs and enhance revenue growth as well as decrease costs. • Reviewing and approving the plans for operational projects. Set the scope for projects. Reviewed the sizing, and status of tasks to ensure timely delivery of all development.

• Director, NOC

  • Jul 2005 - Oct 2007

  • Defined and implemented an MSP model against the service roadmap to build a 24/7 international support organization that manages internal systems, network devices, and applications that provide content and services to external customers. • Built and delivered the strategic roadmap for a global Incident, Problem and Change Management Program and tool set. • Prepared annual and quarterly budgets including staffing plans that support the business and strategic direction. • Provided… Show more • Defined and implemented an MSP model against the service roadmap to build a 24/7 international support organization that manages internal systems, network devices, and applications that provide content and services to external customers. • Built and delivered the strategic roadmap for a global Incident, Problem and Change Management Program and tool set. • Prepared annual and quarterly budgets including staffing plans that support the business and strategic direction. • Provided strategic guidance and thinking in the design and development of major technical initiatives to support strategic business programs and enhance revenue growth as well as decrease costs. • Reviewed and approved plans for development projects. Set the scope for projects. Reviewed the sizing, and status of tasks to ensure timely delivery of all development deliverables.



Savvis, Inc.

• Director, Managed Backup and Storage

  • Apr 2003 - Jun 2005

  • Responsible for a 24/7 international operational group that manages customer and internal system backups and storage requirements. • Documented and implemented workflow processes and policies to meet corporate SLA requirements. Implement training program within organization. • Determined and reported financial and operational measures for the backup and storage product set to Product Management and to executive management. • Vendor relationships and management of asset tracking and… Show more • Responsible for a 24/7 international operational group that manages customer and internal system backups and storage requirements. • Documented and implemented workflow processes and policies to meet corporate SLA requirements. Implement training program within organization. • Determined and reported financial and operational measures for the backup and storage product set to Product Management and to executive management. • Vendor relationships and management of asset tracking and maintenance contracts. Show less • Responsible for a 24/7 international operational group that manages customer and internal system backups and storage requirements. • Documented and implemented workflow processes and policies to meet corporate SLA requirements. Implement training program within organization. • Determined and reported financial and operational measures for the backup and storage product set to Product Management and to executive management. • Vendor relationships and management of asset tracking and… Show more • Responsible for a 24/7 international operational group that manages customer and internal system backups and storage requirements. • Documented and implemented workflow processes and policies to meet corporate SLA requirements. Implement training program within organization. • Determined and reported financial and operational measures for the backup and storage product set to Product Management and to executive management. • Vendor relationships and management of asset tracking and maintenance contracts. Show less



Cable & Wireless, Inc. (formally Exodus Communications)

• Director, Response Center Operations

  • Feb 2001 - Apr 2003

  * Managed a 24/7 international support organization of 250+ employees encompassing a Mgmt team, Call Center, Helpdesk, Monitoring Group, and Network, Security, Load Balancing, Backup and Storage, and CDN Support Groups. * Proactively managed the customer relationships through people, process, and technology; understanding ongoing needs and usage of services. Increased efficiencies within support centers by 20%. * Responsible for employment, training, and development of all personnel… Show more * Managed a 24/7 international support organization of 250+ employees encompassing a Mgmt team, Call Center, Helpdesk, Monitoring Group, and Network, Security, Load Balancing, Backup and Storage, and CDN Support Groups. * Proactively managed the customer relationships through people, process, and technology; understanding ongoing needs and usage of services. Increased efficiencies within support centers by 20%. * Responsible for employment, training, and development of all personnel actions. Obtained and renewed ISO 9000 and SAS70 certifications. * Key requirements contributor and approval member for the appearance and content of customer facing materials, including products, product documentation, and WEB access/content. * Key member of the Quote-To-Cash business solutions group. * Responsible for forecasting, negotiating, and monitoring operating and capital equipment expenses to accurately establish and achieve financial objectives while meeting customer SLAs. Show less * Managed a 24/7 international support organization of 250+ employees encompassing a Mgmt team, Call Center, Helpdesk, Monitoring Group, and Network, Security, Load Balancing, Backup and Storage, and CDN Support Groups. * Proactively managed the customer relationships through people, process, and technology; understanding ongoing needs and usage of services. Increased efficiencies within support centers by 20%. * Responsible for employment, training, and development of all personnel… Show more * Managed a 24/7 international support organization of 250+ employees encompassing a Mgmt team, Call Center, Helpdesk, Monitoring Group, and Network, Security, Load Balancing, Backup and Storage, and CDN Support Groups. * Proactively managed the customer relationships through people, process, and technology; understanding ongoing needs and usage of services. Increased efficiencies within support centers by 20%. * Responsible for employment, training, and development of all personnel actions. Obtained and renewed ISO 9000 and SAS70 certifications. * Key requirements contributor and approval member for the appearance and content of customer facing materials, including products, product documentation, and WEB access/content. * Key member of the Quote-To-Cash business solutions group. * Responsible for forecasting, negotiating, and monitoring operating and capital equipment expenses to accurately establish and achieve financial objectives while meeting customer SLAs. Show less