Experience

QualityWorks Consulting Group, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Head Of Operations

  • Jun 2021 - Present

• People & Culture Manager

  • May 2020 - May 2021

• Human Resource Generalist

  • Jun 2019 - May 2020

  - Promote a happy and productive work culture-Administer compensation and benefit procedures-Manage talent acquisition and recruitment processes-Manage and process employee contracts and promotions-Conduct employee on-boarding and help organise training & development initiatives-Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise-Promote HR programs to create an efficient and conflict-free workplace-Assist in the development and implementation of human resource policies-Gather and analyse data with useful HR metrics, for E.g. employee turnover rates, and employee net promoter scores-Assist in Management and maintenance of employee’s career paths-Organise quarterly and annual employee performance reviews-Maintain employee files and records in electronic form-Enhance job satisfaction by resolving issues promptly, introducing new perks and benefits and organising team building activities-Ensure compliance with labour regulations Show less

• HR Specialist

  • Mar 2018 - Jun 2019

  -Preparing or updating employment records related to hiring, transferring, promoting, and terminating-Explaining human resources policies, procedures, laws, and standards to new and existing employees-Ensuring new hire paperwork is completed and processed-Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.-Addressing any employment relations issues-Processing all personnel leave forms and ensuring proper approval-Overseeing the hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks- Processing of company payrolls on a monthly basis Show less

• Administrative Assistant To Chief Executive Officer

  • Jul 2017 - Mar 2018

  -Act as the point of contact among executives, employees, clients and other external partners-Manage information flow in a timely and accurate manner-Manage executives’ calendars and set up meetings-Make travel and accommodation arrangements-Act as an office manager by keeping up with office supply inventory-Format information for internal and external communication – memos, emails, presentations, reports-Take minutes during meetings-Screen and direct phone calls and distribute correspondence Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Snr Payroll Quality Analyst

  • Feb 2016 - Apr 2016

  Led the Payroll Manual Check team Audit procedures by:-Post Auditing Biweekly, Weekly and semi-monthly payroll checks.-Ensuring our team met all the deadlines for submission of audits-Maintaining email correspondence with our workflow partners to ensure all employee checks got printed-Planned and executed team strategies for ad hoc audits and high volume days-Prescreened and conducted interviews with Management for open vacancies on my team-Worked to maintain an Excellent Service Level Agreement average. Show less

• Quality Assurance Analyst (Payroll)

  • Jun 2012 - Jan 2016

  -Actively contributing to the standardization of processes to reduce inefficiencies-Designing and compiling Standard operations Manuals and Process Workflows -Processing employee death benefits with Beneficiaries.-Coordinating and conducting onboarding Training for New Hires-Auditing Payroll processes for accuracy and compliance-Working closely with our Accounting team to reconcile open items -Ensuring customer satisfaction by responding timely to queries and issues logged. Show less



RBC

• Canada
• Banking
• 700 & Above Employee

• Bank Teller

  • Aug 2011 - May 2012

  -Processed client transactions processing withdrawals and deposits -Interfaced with clients and resolve issues relating to customer accounts -End of day cash balancing and accountability -Processed client transactions processing withdrawals and deposits -Interfaced with clients and resolve issues relating to customer accounts -End of day cash balancing and accountability