Hub Manager

• Mar 2022 - Present

I am responsible for coordinating, managing, and driving the entire hub drop-off experience and overseeing their shipping journey/experience as well as the day-to-day running of the hub administrative duties. My role cuts across both customer service and operations. This role is an intersection of Customer Service and Operations. I am responsible for coordinating, managing, and driving the entire hub drop-off experience and overseeing their shipping journey/experience as well as the day-to-day running of the hub administrative duties. My role cuts across both customer service and operations. This role is an intersection of Customer Service and Operations.

Human Resources Officer

• Jan 2021 - Apr 2021

Human Resource Officer

• Oct 2019 - Jun 2020

• Assist with day to day operations of the HR functions and duties • Compile and update employee records (hard and soft copies) • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc) • Coordinate HR projects (meetings, training, surveys etc) and take minutes • Deal with employee requests regarding human resources issues, rules, and regulations • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc) • Properly handle complaints and grievance procedures • Coordinate communication with candidates and schedule interviews • Conduct onboarding program to newly hired employees • Assist our recruiters to source candidates and update our database • Draft and administer monthly questions, Job description specific • Outline tasks of each employees and measure KPI’s • Review Job descriptions as need arises • Review staff training resources, costs, training and accomplishments • Mailing- staff, weekly nuggets to motivate employees • Plan upskilling ideas • Define and design Job description Show less

Intern (Systems control Unit)

• Feb 2019 - Jul 2019

Uploading of all-cash transaction report of the bank to the Nigeria Financial intelligence unit platform from 2015-2018. Assisting in the Design and Implementation of controls that insulate the bank from regulatory, reputational and operational risk due to failure to comply with laws, regulations, standards or policies of the industry/regulators. Verify that internal controls are efficient and effective to mitigate business risks to an acceptable level; that assets are adequately protected, and significant financial and management information is accurate, reliable, and timely Show less