Customer Support Executive

• Sep 2022 - Present

Answer numerous calls in a high-volume call center environment. Respond to emails and chats Resolve customer complaints and ensure calls are handled in a professional and prompt manner. Contributed to the company’s highest quarterly customer satisfaction rate of 92 percent Answer numerous calls in a high-volume call center environment. Respond to emails and chats Resolve customer complaints and ensure calls are handled in a professional and prompt manner. Contributed to the company’s highest quarterly customer satisfaction rate of 92 percent

Business Operations Supervisor

• Jan 2020 - Mar 2022

Monitor employee productivity helps the team understand performance targets and goals. Monitor and drive product creation to ensure delivery of defined products according to agreed specifications and costs. Generate local insights to drive product development and maintain competitiveness and profitability of products Monitor employee productivity helps the team understand performance targets and goals. Monitor and drive product creation to ensure delivery of defined products according to agreed specifications and costs. Generate local insights to drive product development and maintain competitiveness and profitability of products

Retail Store Supervisor

• Jan 2016 - Feb 2018

Achieved financial objectives by preparing budgets, scheduling expenditures, and analyzing variances. Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits. Kept records of expenditure, sales figures, and employee performance Achieved financial objectives by preparing budgets, scheduling expenditures, and analyzing variances. Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits. Kept records of expenditure, sales figures, and employee performance

Industrial Trainee

• Apr 2014 - Oct 2014