Experience

Sysserve

• Software Development
• 1 - 100 Employee

• • Jun 2015 - Present

• • Jun 2015 - Present

• • Jun 2015 - Present

  I Work directly with DevOps / users of SysServe software products and services as the primary point of contact for all technical issues relating to the products which include testing, assistance, advice, problem-solving, and technical information regarding the use of SysServe products; and act as liaison with customers regarding the status of their requests.I participate in user training, requirement gathering, ongoing product, research, testing, enhancement and implementation.Responsibilities include:• Create and execute functional test cases for both mobile and web platforms.• Perform regression tests on the application over multiple platforms • Use of Jira to track and document all bugs and fixes made for deployments• Conduct Training and support for over 500 application users• Identify possible product improvement, and gather product enhancement requests from users.• Efficient requirements lifecycle management to ensure user requirements are fulfilled• Investigate, diagnose, and solve client issues within my reach• Participate and Serve as liaison for Support Team in client meetings relating to technical issues, product feature requests, and support/client relations.• Conduct training sessions for internal staff on technical and product features.• Executed automation scripts using Katalon Show less



Applatch

• United Kingdom
• Software Development
• 1 - 100 Employee

• Quality Assurance Team Member on Applatch mobile app (App used for locking addictive apps)

  • Aug 2022 - Jun 2023

  Quality Assurance Team Member on Applatch mobile app (Productivity enhancement app that helps curb phone addiction by locking addictive apps) • Created test and executed functional test cases • Conduct performance tests on the application • Proficient use of ADB (Android Debug Bridge) • Track and document Bug • Performs regression testing after updates Quality Assurance Team Member on Applatch mobile app (Productivity enhancement app that helps curb phone addiction by locking addictive apps) • Created test and executed functional test cases • Conduct performance tests on the application • Proficient use of ADB (Android Debug Bridge) • Track and document Bug • Performs regression testing after updates



Sterling Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Support Officer

  • Apr 2013 - Apr 2015

  • Overall Team Leads. • Configurations of Systems and Troubleshooting. • Assist in the full Installation and Implementation of a LAN/WLAN. • Train and Retrain User on how to Use our I.T Platform. • Perform Regular Hardware Maintenance Checks and implementing Software Updates • Prepare Weekly Reports. • Overall Team Leads. • Configurations of Systems and Troubleshooting. • Assist in the full Installation and Implementation of a LAN/WLAN. • Train and Retrain User on how to Use our I.T Platform. • Perform Regular Hardware Maintenance Checks and implementing Software Updates • Prepare Weekly Reports.