Experience

Biller Genie
• United States
• Software Development
• 1 - 100 Employee
• Support Specialist

  • Jun 2022 - Present

CareValidate
• United States
• Health and Human Services
• 1 - 100 Employee
• Customer Service Specialist

  • Dec 2021 - May 2022

Origin Wireless AI
• Customer Engagement & Support Specialist

  • Jul 2021 - Nov 2021

TWFG Insurance (The Woodlands Financial Group)
• United States
• Insurance
• 300 - 400 Employee
• Commissions Processor

  • Nov 2020 - Jul 2021


MATRIX Resources

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Helpdesk Analyst

  • Dec 2019 - Jun 2020

   Provided exceptional customer service while supporting more than xxx end users.  Utilized excellent customer service skills working through the problem-solving process, directing unresolved issues to the next level of support personnel as needed.  Performed remote troubleshooting, employing diagnostic techniques and asking pertinent questions to determine the best solution based on customers' issues and details.  Ensured compliance with all company policies, identifying and suggesting possible improvements to internal procedures.



APTIM

• United States
• Environmental Services
• 700 & Above Employee

• Travel Administrator II

  • Jan 2019 - Dec 2019

   Managed all correspondence for travel inquiries and Travel Card inbox requests. Ran the Corporate Credit Card function, approving or denying payment requests, auditing active cards for past due balances, increasing monthly limits and needed and canceling cards for terminated employees. Ran weekly and quarterly audit reports regarding travel, spend non-compliant travel bookings. Established and maintained relationships with travel vendors, including major airlines, car rental agencies, Concur, Amex GBT.  Created the company’s SharePoint travel site and provided updates with departmental news and relevant information. Assisted with hotel and travel agency Request for Proposal (RFP), reviewing and negotiating contracts and agreements

• Travel Administrator II

  • Jan 2019 - Dec 2019

• Telecommunication Technician

  • Nov 2017 - Jan 2019

   Liaised with the Accounts Payable Department, ensuring invoices were processed at contracted rates and proactively addressed all discrepancies and processing carrier refund checks. Worked with Voice and Data analysts to recommend changes to optimize services.  Maintained accounts, reviewed telecom contracts to ensure vendor adherence to terms and conditions, and created, updated, and canceled Verizon Teleconferencing accounts after contract expiration. Consulted and made recommendations to users to select hardware and software products needed to address business requirements.



CB&I

• Oil and Gas
• 1 - 100 Employee

• Telecom Technician

  • Nov 2015 - Nov 2017

   Configured and serviced company devices provided technical support to employees at all levels of the organization.  Collaborated with carriers to resolve issues beyond in-house support, documenting solutions and developing end-user guidelines.  Ran phone reports for auditing and billing discrepancies.  Participated in the testing and evaluation of new mobile device programs and prototypes.  Made recommendations to users on selecting hardware and software products to address business requirements and providing on-site training to users.



Baker Hughes Incorporated

• Telecom Administrator

  • Oct 2013 - Nov 2015

   Managed all aspects of customer cell phone accounts, activating cell phones, assisting users with general setup, restoring used iPhones, BlackBerrys, and Nokia Lumia phones to factory settings.  Trained and coached team members to register online accounts.  Created, updated, and canceled AT&T Teleconferencing accounts.  Maintained inventory, ordering office and shipping supplies and distributing activated Smart Cards to domestic and international locations.  Managed all aspects of customer cell phone accounts, activating cell phones, assisting users with general setup, restoring used iPhones, BlackBerrys, and Nokia Lumia phones to factory settings.  Trained and coached team members to register online accounts.  Created, updated, and canceled AT&T Teleconferencing accounts.  Maintained inventory, ordering office and shipping supplies and distributing activated Smart Cards to domestic and international locations.