Experience

Hibou Corp.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President

  • Jan 2016 - Present

  Find great solutions to businesses greatest problems. Find great solutions to businesses greatest problems.


InfoTrust, LLC
• United States
• Insurance
• Marketing Manager

  • Jul 2016 - Aug 2017


Seattle Coffee Gear

• United States
• Retail
• 1 - 100 Employee

• Director of Marketing

  • Dec 2011 - Jul 2016

  Director of Marketing for an e-commerce company focused on selling espresso machines and all manner of espresso/coffee accessories. • Develop, implement and oversee marketing strategy and budget across all channels (digital B2C, B2B lead generation and traditional retail stores) • Analyze projects for strong search engine and conversion optimization potential, implementing the ones most likely to have a positive impact → Highlight: Created and implemented a strategy to remove poor links the company had previously created, successfully removing a Google penalty that was effecting search result rankings. • Manage all aspects of the website, from wireframing new designs to choosing the products to promote → Highlight: Recognizing potential for profit, I negotiated with key stakeholders in the company for approval to run a flash sale on our website. Taking a multipronged marketing approach to raise awareness, the first flash sale made $100k dollars in two days while preserving margin. • Plan, design and create email marketing communications → Highlight: By slimming down available email lists and implementing email workflows to target customers at specific parts of the purchasing funnel, contact loss rate has decreased and revenue from email marketing activities has increased. • Project managed complete eCommerce, order management and email marketing platform transitions → Highlight: Seeing a gap in company resources, I have volunteered to manage large projects for the company. This includes scoping, testing, documenting and training employees. These projects have increased revenue, streamlined operations and allowed the company to grow in a sustainable fashion. • Train and mentor a strong team of marketers, promoting their continued professional growth and an open atmosphere for discussions Show less



Valant Medical Solutions

• Marketing Coordinator

  • Oct 2010 - Dec 2011

  Marketing Coordinator and sole marketing employee for an Electronic Medical Records (EMR) company with a focus on the behavioral healthcare industry. • Instrumental in complete corporate website redesign and management • Wrote content for all marketing materials and edited blogs before publication • Used social media to increase brand recognition • Designed all promotional materials and sales collateral • Responsible for corporate customer communications through email marketing • Created product demo and training videos • Spearheaded projects that improved company efficiency, including a customer wiki Show less



Quality Food Centers

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2005 - Oct 2010

  Customer Service Representative at the flagship QFC grocery store. • Worked closely with customers and management to provide extraordinary customer service • Facilitated management and employee communications • Learned both time and employee management skills Customer Service Representative at the flagship QFC grocery store. • Worked closely with customers and management to provide extraordinary customer service • Facilitated management and employee communications • Learned both time and employee management skills