Kaylie Jensen
Customer Success Manager at Navattic- Claim this Profile
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Bio
Experience
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Navattic
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United States
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Jul 2023 - Present
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NYC Department of Education
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United States
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Primary and Secondary Education
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700 & Above Employee
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9th Grade ELA Teacher
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Aug 2021 - Jul 2023
-Designed high-impact progress check-ins engineered to identify learners’ changing strengths and weaknesses and provided one-to-one coaching on writing skills based on analysis of learners’ performance data -Cross-functionally collaborated between grade levels and content areas to align learning goals and methods of achievement through a rigorous revising and editing process -Created a framework for teaching the writing process to English language learners using research-backed methods that increase learners’ self-awareness and ability to independently adjust their writing style based on their audience -Facilitated writing classes that surveyed analytical, persuasive, and informative writing styles, the adaptation of the writing process to fit individual needs and preferences, and standards for revising and editing to ensure writing meets the demands of professional settings Show less
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Notre Dame Junior/Senior High School
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Student Teacher
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Jan 2021 - May 2021
-Adapted two English courses to fit distance asynchronous and synchronous learning demands using Learning Management Systems and AI-powered educational tools in order to provide specialized support and help students improve their grades - Facilitated text-based discussions using research-backed teaching practices adapted to fit learning needs and teaching styles based on feedback from professors and teacher mentors - Coached individuals with diverse and varying needs by developing individualized learning projects and assessments and modeling competency Show less
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Colgate University
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United States
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Higher Education
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700 & Above Employee
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Team Support Intern
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Sep 2019 - May 2020
- Compiled and analyzed volunteer team goals and evaluations using Get Involved and Qualtrics in order to evaluate the impact volunteers have on the Madison County community and tailor the support services available to volunteers - Coordinated and planned team trainings, guest speaker events, and campus-wide service initiatives in order to sustain and improve the philanthropic efforts of Colgate students -Collaborated with co-workers and interns from other departments to increase the awareness and utilization of campus resources by student body Show less
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Community Leader
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Aug 2017 - May 2020
- Managed event planning with co-workers by developing budgets, communicating with food vendors, and disseminating event details via posters and social media posts in order to build community - Engaged with coworkers, university deans, professors, and residential life staff to implement programs in order to model effective social behavior in professional relationships - Initiated positive college experiences for first-year students through roommate mediations, referrals to mental health professionals, and advising on interactions with professors in order to empower students to become leaders on campus Show less
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Development Intern
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Oct 2016 - May 2019
- Informed alumni about academics, sports, and politics on campus through cold calling in order to strengthen alumni’s relationship with Colgate and facilitate support - Encouraged contributions from donors through cold calling raising on average $206.85 per hour towards making Colgate need-blind- Adapted style of communication depending on identity of alumnus in order to effectively deliver relevant information that revitalizes connectedness with Colgate which encourages financial generosity Show less
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Bicentennial Research Assistant
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Jun 2017 - Dec 2017
- Identified relevant newspaper articles and salmagundi entries by using library online databases and archival resources to study the history of women and theater at Colgate- Analyzed pertinent newspaper articles, photographs, and journal entries in written summaries of research used by employer and other research students
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ENODO Global, Inc.
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United States
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Information Services
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1 - 100 Employee
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Research Analyst
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Jun 2019 - Sep 2019
- Analyzed and synthesized social media presence of targeted demographic groups in order to supply clients with insights into the opinions and needs of their current and potential customers - Communicated clearly with CEO and COO to efficiently and accurately redesign company website, generate product deliverables for clients, and organize company files - Analyzed and synthesized social media presence of targeted demographic groups in order to supply clients with insights into the opinions and needs of their current and potential customers - Communicated clearly with CEO and COO to efficiently and accurately redesign company website, generate product deliverables for clients, and organize company files
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Camp Harbor View
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United States
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Individual and Family Services
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1 - 100 Employee
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Manzi Fellow
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Jun 2018 - Aug 2018
- Empowered students with Autism Spectrum Disorders and undiagnosed high needs through 1:1 interactions that informed development of adjusted daily schedules - Identified high-needs campers through observations using specific criteria designed by inclusion specialist in order to connect campers and their families with year-long relevant resources - Partnered with social work team and inclusion specialist to develop intake forms/new methods of outreach in order to identify campers with special needs and adapt their camp experiences with modified schedules Show less
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Education
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Colgate University
Master's of Arts in Teaching -
The City College of New York
Certificate in Teaching English to Speakers of Other Languages -
Colgate University
Bachelor of Arts - BA, English with an Emphasis in Creative Writing and a minor in Economics -
Harvard Business School Online
Credential of Readiness (CORe), Business