Kaylie Brown
Account Manager at GreekBill- Claim this Profile
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Topline Score
Bio
Credentials
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Advertising on Facebook
LinkedInMay, 2020- Sep, 2024 -
Managing Brand Reputation
LinkedInApr, 2020- Sep, 2024 -
Google Ads Display
GoogleMay, 2020- Sep, 2024
Experience
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GreekBill
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United States
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Financial Services
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1 - 100 Employee
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Account Manager
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Jun 2020 - Present
• Oversee 200+ accounts while understanding the client’s operational needs and managing all incoming support related inquiries within a 24-hour response time. • Analyze chapter data on a bi-weekly basis to ensure clients achieve their financial and developmental goals on the platform including billing, collections, budgeting, contracts and payment plans. • Acquire high level knowledge on the greekbill platform in order to recognize system related issues, recommend technical enhancements, and launch new features alongside the product development team in order to provide the best user experience. • Assemble and implement all successful email marketing campaigns regarding product updates, new features, client successes, and client requests. • Prepare and facilitate training material to onboard clients; encourage platform engagement with routine semesterly follow ups.
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Techtronic Industries - TTI
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United States
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Manufacturing
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700 & Above Employee
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Sales And Marketing Representative
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Aug 2019 - Jun 2020
• Maintained brand image of all TTI products (Milwaukee, Ridgid, and Ryobi) in store independently while boosting sales, developing primary knowledge of the marketplace, and analyzing market potential. • Monitored weekly KPIs and identified trends of both TTI and competitors; used data to adjust sales plan accordingly. • Developed expert knowledge on 300+ products to achieve a net annual revenue of $2.3 million; exceeded annual sales goal of $2 million by providing various demonstrations and identifying customer needs. • Built rapport with store associates leading to additional merchandising space in store on a weekly basis. • Planned and facilitated monthly sales events; provided corporate approved incentives to increase customer attendance and drive sales totaling ~$1,500 per event.
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The Ohio State University
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United States
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Higher Education
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700 & Above Employee
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Front Line Office Coordinator
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Sep 2018 - Aug 2019
• Partnered with students, faculty, and staff to provide academic accommodations and support services for students with disabilities. • Executed key responsibilities such as managing incoming emails to assure all requests are scheduled and all materials have been received for the student and professor. • Provided high level of quick and efficient in-person customer service with attention to detail to assure confidentiality. • Inform students of rules and regulations and assist with log-in issues. • Prepared, organized, and filed all student information, scheduling, integrity agreements and proctor sheets.
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Image Solutions, Inc.
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Summer Internship
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May 2017 - Aug 2019
• Executed daily tasks and projects including data entry of customer sales orders, account setups, monitor and manage back orders, customer website management, submitting tickets, and end-user customer service. • Created overseas tech packs for garment measurements/specs, fabric content, and decoration. • Developed several apparel designs for restaurant customer which was launched with a gross annual revenue of $3,323 or (635) units. • Procured apparel items and accessories from vendors to create corporate apparel options for customer. • Assimilated knowledge on the back-end operations by executing embroidery, quality control, picking, tracking, and shipping. • Charged with planning the annual corporate summer party with managing a budget of $4K.
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Bend Active
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United States
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1 - 100 Employee
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Sales Associate
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Feb 2017 - May 2018
• Educated all customers on the brand, help determine their shopping needs, answer phones, and suggested additional merchandise. • Oversaw back of house duties including counting and tagging inventory, organizing stock room, and fulfilling and shipping online orders. • Completion of all closing duties that consisted of organizing/restocking the floor and counting/closing the register. • Educated all customers on the brand, help determine their shopping needs, answer phones, and suggested additional merchandise. • Oversaw back of house duties including counting and tagging inventory, organizing stock room, and fulfilling and shipping online orders. • Completion of all closing duties that consisted of organizing/restocking the floor and counting/closing the register.
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Philipps Swim Club
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United States
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Head Lifeguard
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Jun 2012 - Aug 2017
• Certified in CPR, first aid, and pool rescue. • Served as head guard, taking the lead role in operating and managing the environment. • Learned to be aware and alert on the job at all times. • Enforced rules and maintained a clean pool to ensure safety of members. • Taught swim lessons to beginners in the pool; prepared lessons involving pool safety and the beginning steps to swimming. • Certified in CPR, first aid, and pool rescue. • Served as head guard, taking the lead role in operating and managing the environment. • Learned to be aware and alert on the job at all times. • Enforced rules and maintained a clean pool to ensure safety of members. • Taught swim lessons to beginners in the pool; prepared lessons involving pool safety and the beginning steps to swimming.
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State Farm
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United States
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Insurance
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700 & Above Employee
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Agent Team Member
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Dec 2014 - Aug 2015
• Performed and completed corporate training modules on car, home, and renter’s insurance policies. • Reviewed and answered insurance account questions. • Processed insurance payments and balanced and made daily deposits into the premium account. • Assisted customers via phone daily providing a high level of customer service. • Performed and completed corporate training modules on car, home, and renter’s insurance policies. • Reviewed and answered insurance account questions. • Processed insurance payments and balanced and made daily deposits into the premium account. • Assisted customers via phone daily providing a high level of customer service.
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Education
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2015 - 2019
The Ohio State University Fisher College of Business
Bachelor of Science, Business Administration; Marketing -
2015 - 2018
The Ohio State University
Bachelor's degree, Marketing -
2014 - 2015
university of Cincinnati
Bachelor's degree, Business
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