Experience

Walker Volkswagen

• United States
• Financial Services
• 1 - 100 Employee

• Service Advisor

  • Jun 2020 - Present

  I build relationships with customers and provide accurate service recommendations. Collaborate with technicians to build quality estimates. Resolve customer conflicts and questions I build relationships with customers and provide accurate service recommendations. Collaborate with technicians to build quality estimates. Resolve customer conflicts and questions



Eurosport Motors

• Assistant Manager and Service Advisor

  • May 2016 - Jun 2020

  Managed day to day workflow and operations of a high-end vehicle service and sales center specializing in European vehicles. Coordinated workflow through a busy service department, consistently improving turn-around times. Hired and trained support personnel. Assisted General Manger in marketing and logistics efforts. I created point of contact for each customer including vehicle drop-off, delivery, scheduling and follow ups. Managed customer experience and relationships by developing store outreach and retention policies. Handled purchasing, invoicing and receiving. Served as point of contact for dozens of vendors, contractors etc.



BJs Restaurant & Brewhouse

• United States
• Restaurants
• 300 - 400 Employee

• Hostess and Event Coordinator

  • Jun 2013 - May 2016

  Planned and organized special events including sales dinners, training seminars, meetings and parties. Implemented training programs and managed purchasing procedures. Planned and organized special events including sales dinners, training seminars, meetings and parties. Implemented training programs and managed purchasing procedures.