Experience

PBC Energy LTD

• United Kingdom
• Utilities
• 1 - 100 Employee

• Office Manager

  • Jun 2020 - Present



Evodental

• United Kingdom
• Biotechnology Research
• 1 - 100 Employee

• Practice Manager

  • Aug 2010 - Jun 2020

  • I have been a practice manager at Evodental for 6yrs, starting as a receptionist and working my way up.• As well as managing the clinic, I also do a lot of patient coordination, from the initial triage all the way through to the surgery.• I take management responsibility for dental receptionist, patient coordinators, dental nurses, cleaners including the fulfilment of their roles, motivation, objective setting/development and appraisal• I assist with the recruitment process for admin staff, dentists and hygienists• I arrange start date, induction programme and training to ensure successful integration of any new team member into the practice and their job role• Implement and coordinate arrangements for appraisal and development reviews • Maintain personnel files including all legal requirements, sickness absence, annual leave and contracts of employment are up-to-date• Arrange and inform all staff of practice rota to ensure adequate levels of staffing at all times.• Organise, attend and participate in practice meetings ensure minutes of meeting taken and relevant actions points noted• Understanding how practice performance is shown in the profit and loss account, and put procedures in place to positively influence the continuing profitability of the practice• I take responsibility and being accountable for the practice performance• I am Responsible for ensuring all banking procedures, including deposits and payments• Ensure patient payments are received promptly for all treatment due to the practice, as well as following up overdue accounts• Responsibility for managing a practice compliance files.• Full responsibility for Customer Care within the practice• Ensure all patients documentation are kept up-to-date and monitor and support the clinical team in keeping thorough patient records. • Full understanding of the complaints procedure and how to handle• Undertaking any marketing requirements/research in consultation with the Practice principal



Gavin Alexandra

• France
• Recreational Facilities

• Assistant Manager

  • Sep 2008 - Feb 2010

  • As assistant manager, I had to be aware of what was going on around the salon at all times. • I did weekly stock takes, ordered stock and displayed it.• I organised promotional offers.• I undertook staff administration such as managing the holiday’s calendar.• I held regular staff meetings to make sure everyone was happy within their role and any problems could be discussed• Training new members of staff• My role as receptionist was to be the first and last person the clients came into contact with.• I managed stylists and beauticians diaries.• I managed the switch board, always in a friendly and professional manner• Meeting and greeting clients.• Recommended products and services.• Selling products played a big part in my role. Weekly targets were to be hit, with bonuses and prizes being rewarded for meeting and exceeding targets..