Experience

Smyths Toys Superstores

• Ireland
• Retail
• 700 & Above Employee

• Software Expert

  • Jun 2018 - Present

  • Promoting and selling software products using specialist knowledge and keeping up to date on training • Merchandising stock, including stock rotation if required, • Till management including cashing up and safe reconciliation • Placing order and accepting and checking deliveries for errors or credit request and participating in store stock takes and audits • Dealing with customers, processing payments, customer service, processing customer orders • Processing and facilitating store transfers between stores with accurate recording keeping, issuing refunds on returns according to company guidelines • Unloading deliveries using a forklift truck which I received in house training / • Working in other departments as required including training on car seat fitting and working customer service desk • Health and safety rules and regulations instore, ensuring safe working for myself and colleagues and sharing best practice. Show less



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• • Apr 2015 - Sep 2017

  • Ensuring compliance of all outbound statutory documentation against both PATAS (parking and traffic appeals service) and local government legislation. • Delivering staff training and coaching sessions on all areas of failure within the quality scoring criteria to encourage continued improvement across the business. • Lead benchmarking sessions with team leaders to build capability on identifying areas for improvement and ensure training and feedback was being delivered constantly across all areas. • Assisted in the design and roll out of team boards to support in the visual and intraday management of team and individual performance. • Supported in the design and development of the centre wide quality scoresheet and criteria for traffic enforcement. • Working alongside the business analysts and department heads to identify continuous improvement activities relating to quality and compliance - this includes most recently travel to other areas of the business, primarily with 3rd parties supplies to again support in identifying continuous improvement activities. • Compilation of statistical analysis reports highlighting trends in quality performance supported by design of remedial action plans. • Responding to service complaints made by customers via email and post. Working with Excel to compile stat reports, quality checks, errors and additional data. • Travelling when required to assist the business and assisting in other departments where needed. Show less

• • Apr 2014 - Apr 2015

  • Working as a CSR in both departments with SAP system, managing customer accounts. Processing payments, maintain records of customer interactions and transactions, recording details of enquiries, complaints and comments, as well as actions taken. Resolving customer’s service or complaints. • Achieving and exceeding performance indicators. Assisting in the Call Centre within different departments where required e.g. data entry. Helping fellow CSR’s with questions and improvements.



Institut Auf Dem Rosenberg

• St Gallen, Switzerland

• Personal Assistant

  • Feb 2012 - Jun 2012

  • Implementing a new database on to the school system. While replacing old data and updating with new information. • Provide general secretarial / administration support to senior managers & Directors Organising external / internal meetings attending them and taking minutes. • Responsible for answering & screening telephone calls & face to face enquiries. • Making appointments and arranging travel and accommodation. • Raising purchase orders, expense claims and arranging invoices. • Maintaining and enhancing the working environment of the department. • Carrying out routine administrative duties like photocopying and filing etc. Writing reporting and briefing papers and making presentations. • Dealing with incoming emails, faxes and post • Responsible for stationery acquisition including periodicals and subscriptions. Show less