Experience

Book Exchange

• United States
• Retail
• 1 - 100 Employee

• Shift Lead

  • Aug 2019 - Present

  Developed a deep knowledge of books of numerous genres. Applied knowledge and quick decision-making when selecting specific books to expand inventory. Alphabetized, organized, restocked, and shelved materials. Designed multiple book displays every month to highlight holidays, specific themes, and cultural heritage months. Earned leadership role with increased responsibilities involving inventory inspection, employee support and guidance, and deescalating difficult customer interactions. Trained new employees in store procedures and protocols. Provided book recommendations for customers of all ages and interests.



LGBT Life Center

• United States
• Individual and Family Services
• 1 - 100 Employee

• Front Office Volunteer

  • Jun 2018 - Nov 2018

  Assisted at the front desk by guiding people through intake papers. Spoke with clients to determine what services would be the best suited for them. Reassured and led clients to where they needed to be. Assisted at the front desk by guiding people through intake papers. Spoke with clients to determine what services would be the best suited for them. Reassured and led clients to where they needed to be.



St. Stephen's Youth Programs

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Social Work Intern

  • Sep 2017 - Feb 2018

  Built strong relationships with diverse middle school students in an after school academic enrichment program for underserved youth. Provided individual check-ins and therapeutic support to students in the program, including ongoing clinical interventions. Led interpersonal and therapeutic art groups. Participated in trainings on a variety of topics, including trauma-informed youth work, restorative justice, and racial equity. Worked on an interdisciplinary team to develop goals and objectives for programs and individual participants.


The Gourmet Gang
• Customer Service Representative

  • Mar 2017 - Jul 2017


Kempsville Center for Behavioral Health

• United States
• Mental Health Care
• 1 - 100 Employee

• Mental Health Technician

  • Aug 2016 - Nov 2016

  Supervised adolescent girls with behavioral and mental health issues in the facility’s residential program. Documented resident location and behaviors at fifteen-minute intervals. Provided structure for residents and cultivated a positive milieu. Facilitated two therapeutic groups per shift for eight to ten residents. Processed with individual residents, provided emotional support, and enforced program rules. Kept meticulous documentation on residents in group notes, behavioral notes, and shift report.



People Against Rape (PAR)

• Intern

  • Jan 2016 - Apr 2016

  Obtained certification as a volunteer crisis counselor. Advocated for survivors of sexual assault in a hospital setting during and after sexual assault exams. Provided support that was tailed to what each survivor needed in the moment. Utilized empathic listening skills to support survivors both in person and on the crisis hotline. Connected survivors and their loved ones to resources. Collaborated with staff to coordinate events for Sexual Assault Awareness Month. Promoted events for Sexual Assault Awareness Month through outreach and canvassing.



College of Charleston

• United States
• Higher Education
• 700 & Above Employee

• Peer Facilitator

  • Aug 2014 - Apr 2016

  Educated freshman students attending the College of Charleston in weekly seminars. Facilitated classroom dialogues while maintaining authority. Designed unique lesson plans, including lessons on sexual harassment and assault, safe and healthy sex, self-care, and mental health. Individually mentored 2-4 students each semester. Collaborated personally with each student to prepare each for future college experiences. Attended weekly meetings with a group of other peer facilitators to give and receive guidance for improving seminars and assisting students.



Outback Steakhouse

• Restaurants
• 700 & Above Employee

• Hostess

  • May 2014 - Jul 2015

  Directed a team of hostesses. Maintained a positive attitude in a stressful environment. Strengthened communication skills by interacting daily with strangers. Evaluated unexpected circumstances and improvised new plans to benefit the restaurant. Directed a team of hostesses. Maintained a positive attitude in a stressful environment. Strengthened communication skills by interacting daily with strangers. Evaluated unexpected circumstances and improvised new plans to benefit the restaurant.