Human Resources Administrator

• Jul 2022 - Present

Facilities Office Clerk

• Oct 2021 - Jul 2022

• Send, Receive and Organise daily correspondence for the business, & distribute to Branch Network as well as departments located at Bourne End • Responsibility for requests to the helpdesk • Meet and Greet visitors to the Office, issuing temporary passes, & permanent office passes to new members of staff • Logging calls for all requests, including problems that have been resolved on the telephone to enable performance statistics to be compiled • Liaising with maintenance companies to ensure that open calls are actioned within the specified timings and reporting exceptions • Organising meeting rooms & coordinating catering for events/meetings held at the office as required • Maintaining an up to date schedule of planned contractor visits. Producing and maintaining an up to date schedule of contract renewal dates • Updating Health & Safety documentation and records as required via portal • Facilities, Compliance, Health & Safety general administration support • Health & Safety Management, helpdesk, risk assessments, fire aid and fire Marshall training Show less

Cleaning Manager

• Sep 2019 - Oct 2021

After Cleanhome I decided to venture out on my own and start my own cleaning business. This gave me great flexibility to work around the children and their various extra curriculum activities. Over the last 2 years I have gained 12 great regular clients, all of these have been gained through recommendations for my reliability, communication and consistency. Each client's requirements are different so being approachable and adaptable are key - my work varies from cleaning to ironing and some basic care work/shopping for a few elderly clients. I manage my own diary/schedule and all of my own invoices and self employed accounts. Show less

Business Manager

• May 2017 - Aug 2019

• Manage the business in all aspects, I am responsible for running the business on a day to day basis • Taking new client enquiries/appointments, to visiting their homes, assessing their needs, completing the contracts, allocating a cleaner and completing follow up calls • Dealing and managing daily issues, cleaner no shows/sickness, payment queries • Checking emails from new enquires to confirming business fees due • Interviewing potential cleaners and reference checking them • Completing administration duties from contracts with clients, updating accounts, cleaner paperwork, maintaining and managing the diary and keeping cleaner information up to date • Dealing with complaints, suggesting solutions in line with terms and conditions • Manage and maintain all client accounts • Come up with strategies to build the business and source new reliable cleaners Show less

Housewife

• Dec 2014 - May 2017

I had my second daughter Willow. I had my second daughter Willow.

Retail Sales Manager

• May 2006 - Dec 2014

I managed two showrooms with a team of 10 with a combined turnover of over 1 Million pound. • Driving sales and profit focus, by successfully delegating • Maintaining high visual and housekeeping standards • Responsible for the daily management of the Showroom • Meeting sales and control targets/budgets • Ensure ongoing development and training of the team • Ensure company operational standards are in line with the company policies and procedures • Implementing stock turnover strategies, responsible for stock control and Lead Management • Maintain a high conversion rate of leads following through to sales • Developing potential business opportunities as part of a team • Dealing with complaints and coming up with a solution (whilst keeping budgets in mind) • Responsible for banking, petty cash and month end reconciliations • A keep holder - responsible for opening and closing the Showroom • Issuing refunds, credit notes and exchanges • Booking in home design appointments, liaising with designer on projects • Managing the rota and authorising staff holidays, carrying out one to ones & PDP’s • Dealing with disciplinary and grievance issues in line with company procedures and legislation • Complete business plans, review and monitor ATV & targets • Carry out daily and weekly reports including sales figures and timesheets • Delivering and managing KPI's • Recruiting for Showroom vacancies & issue/review showroom target incentives • Actioning Showroom deliveries and investigating discrepancies • Ensure all Health and Safety polices are adhered to • Attend regular meetings with Regional Managers and Company Directors • Ensure all promotional campaigns are launched in an accurate and timely manner Show less

Sales Advisor

• Nov 2005 - Apr 2006

Sales Assistant

• Aug 2004 - Oct 2005