Experience

British Car Auctions Limited

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Administrator

  • Jan 2018 - Present



Zenith Vehicles

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Driver services

  • Jun 2015 - Nov 2017

• Hire Desk

  • Sep 2010 - Jun 2015

  . Hire car bookings – taking bookings from several sources and placing on the system quickly and accurately. Managing rentals – speaking to drivers to confirm extension periods, off hire details etc.. Arranging and managing vehicle movements. Dealing with queries and complaints. Building and maintaining strong relationships with suppliers and customers and providing excellent customer service whilst under pressure. Creation of bespoke customer reports using Microsoft Excel. Delivering training and coaching to all new starters adapting my approach to best suit the new employee . Team leader responsibilities – when our team leader is out of the office. Providing ‘department overviews’ for all employees within Zenith to gain more knowledge of the vehicle hire team Show less



Europcar

• France
• Travel Arrangements
• 700 & Above Employee

• Front Desk sales

  • Apr 2005 - Aug 2010

  . Receive incoming calls from the general public in a professional manner . Work within a team environment in order to achieve results . Successfully achieved additional product sales targets . Converting enquires into confirmed reservations . Updated customers on pending requests . Assisted the training department in coaching new members of staff . Dealing and handling queries and complaints . using lotus notes . Emailing internal customers on a day to day basis . General day to day admin duties Show less



Regent Publishing

• customer service

  • Feb 2008 - May 2008