Experience

LSL Property Services plc

• Reward and Benefits Manager

  • Feb 2020 - Present

• Reward Analyst

  • Aug 2017 - Feb 2020



Sage

• People Administrator

  • Feb 2015 - Aug 2017

  • Working within a shared services environment I act as the first point of contact for HR, Reward and Payroll queries• Within my team I am the subject matter expert in Reward and Benefits providing advice on company compensation and benefits• Provide accurate advice to line managers and colleagues on day to day general HR related queries using company policies, procedures and employment law• Maintenance of employee data and organisational structure• Administer HR related… • Working within a shared services environment I act as the first point of contact for HR, Reward and Payroll queries• Within my team I am the subject matter expert in Reward and Benefits providing advice on company compensation and benefits• Provide accurate advice to line managers and colleagues on day to day general HR related queries using company policies, procedures and employment law• Maintenance of employee data and organisational structure• Administer HR related documentation including issuing and amending contracts• Provide line managers with the correct documentation to support them in absence reviews and capability meetings• Process starters, leavers and transfers including settlements, redundancies and TUPE transfers• Provide administrative support and advice on the company pension scheme including auto-enrolment• Implement any statutory or company changes to the payroll system• Process invoices and the reconcile the reward budget for the UK and Ireland• Provide, analyse and comment on HR reports as required• Assist in any HR related projects • Attend and contribute to service level review meetings with our suppliers and stakeholders• Represent the People Admin team at pension governance, employment law updates and tax legislation briefings• Organise and deliver colleague engagement sessions for staff initiatives• Continuous process improvements e.g. I am currently reviewing our process for bringing work experience students into the business • Assist in the coaching and development of colleagues including Apprentices. Show more Show less



Rook Matthews Sayer

• Sales Negotiator

  • Jan 2014 - Jan 2015

  • Dealt with footfall, telephone and email enquiries• Generated listings for sales and lettings• Communicated with clients to understand their property needs and preferences.• Negotiated the sale/rental of properties• Acted as liaison between buyers and sellers to ensure positive experiences for both pa



Stafford and Rural Homes

• Housing Graduate

  • Jul 2013 - Dec 2013

  • Provided full administrative support to the Income Management and Housing Choices teams• Dealt with the lettings process from customer registration to the allocation of a property.• Communicated to customers various housing choices to assist them in finding suitable alternative accommodation• Handled neighbourhood issues such as anti-social behaviour, queries about new developments, complaints and the scheduling of repairs and maintenance• As part of my personal development I… • Provided full administrative support to the Income Management and Housing Choices teams• Dealt with the lettings process from customer registration to the allocation of a property.• Communicated to customers various housing choices to assist them in finding suitable alternative accommodation• Handled neighbourhood issues such as anti-social behaviour, queries about new developments, complaints and the scheduling of repairs and maintenance• As part of my personal development I produced performance data and KPI statistics for management reporting. I would also provide feedback from this data suggesting ways of improving service standards. Show more Show less



YORK AND DISTRICT CITIZENS ADVICE BUREAU

• Project Worker

  • Oct 2012 - Jun 2013

  • Interviewed clients; assessed the client’s situation and offered advice to facilitate an improvement in their circumstances• Worked closely with the City of York council’s housing benefit department, council tax recovery, estate managers and Housing Associations • Entered negotiations, on behalf of the client, with creditors both by telephone and in writing.



Iceland Foods

• Duty Manager

  • Mar 2006 - Jan 2013

  • Supported and delegated tasks on behalf of the store manager to ensure consistent store standards and corporate compliance across the operation• Responsible for ensuring excellent customer service.