Kayleena Campbell
Social Media Manager at Smalls- Claim this Profile
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Topline Score
Bio
Jen Losier
Kayleena is one of those rare people that come into the workplace to do one task, but they're so tenacious and persistent they wind up taking on tasks outside of their scope of work. I was impressed from the start when Kayleena joined the team—she's resourceful, witty and kind. She tackled all the tasks I needed help with a smile and an appreciative nod. My only regret is to not having worked with her more! She is as an asset to any team.
Jen Losier
Kayleena is one of those rare people that come into the workplace to do one task, but they're so tenacious and persistent they wind up taking on tasks outside of their scope of work. I was impressed from the start when Kayleena joined the team—she's resourceful, witty and kind. She tackled all the tasks I needed help with a smile and an appreciative nod. My only regret is to not having worked with her more! She is as an asset to any team.
Jen Losier
Kayleena is one of those rare people that come into the workplace to do one task, but they're so tenacious and persistent they wind up taking on tasks outside of their scope of work. I was impressed from the start when Kayleena joined the team—she's resourceful, witty and kind. She tackled all the tasks I needed help with a smile and an appreciative nod. My only regret is to not having worked with her more! She is as an asset to any team.
Jen Losier
Kayleena is one of those rare people that come into the workplace to do one task, but they're so tenacious and persistent they wind up taking on tasks outside of their scope of work. I was impressed from the start when Kayleena joined the team—she's resourceful, witty and kind. She tackled all the tasks I needed help with a smile and an appreciative nod. My only regret is to not having worked with her more! She is as an asset to any team.
Experience
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Smalls
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United States
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Manufacturing
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1 - 100 Employee
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Social Media Manager
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Sep 2022 - Present
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Social Community Coordinator
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Aug 2021 - Sep 2022
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Learning and Development/Social Media Specialist
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Aug 2019 - Aug 2021
- Review potential candidates, hire, and onboard new employees. Successfully onboarded and trained 6 out of our 8 customer service employees with the training materials that I developed.- Manage social media response; I have developed macros, procured a weekly report, and worked with moderation partners in efforts to increase our social media response rate. In the past 6 months, our actioned (responded to and deleted/hidden) comments rate has increased from an average of 14% to over 55%-- these percentages include non-actionable comments. I have trained all CS employees on navigating Agorapulse, effective brand voice, and have created active new channels of support for potential/current customers.-Continuously increasing growth and engagement on our Twitter taking it from being completely inactive to now posting multiple times a week. I have effectively increased follower growth by 33% and engagement by 44%.- Community outreach and moderation, developing strategies to celebrate and support our top-fans and micro-influencers. Engaging in social listening as a part of audience research.- Develop our knowledge base content and post to our website as well as create and revise many of our macros to improve the efficiency and productivity of our CS team.
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Johnson & Johnson
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United States
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Hospitals and Health Care
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700 & Above Employee
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Training Lead and Social Media Response Team Lead
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Jan 2019 - Dec 2019
- Coordinated with Marketing and Communications teams to ensure brand voice consistency across all social media platforms.- Developed all social media response macros, trained, and managed 4 direct reports on social media response.- Created content for internal training materials using Lesson.ly and Confluence. - Coordinated with Marketing and Communications teams to ensure brand voice consistency across all social media platforms.- Developed all social media response macros, trained, and managed 4 direct reports on social media response.- Created content for internal training materials using Lesson.ly and Confluence.
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Community
