Manager, Care Coordination and Outpatient Operations

• Aug 2023 - Present

Team Lead, Care Coordination

• Apr 2022 - Aug 2023

Patient Care Coordinator II-Ambulatory Care/SalesForce CRM Lead

• Sep 2019 - Apr 2022

• Managed clinicians’ operational schedules/workflow and run their remote clinics while striving for optimal clinic experience. • Oversaw and worked alongside senior leadership for team’s strategic partnership with SalesForce CRM by creating employee training and clinical workflows to maximize quality assurance; acting as the champion and POC for all user concerns. • Developed clear processes in partnership with senior leadership to constantly improve the Care Coordination role and workflow. • Worked alongside senior leadership to onboard and mentor new team members; acting as a vital part of their training team, ensuring proper job training and assimilation into the role. • Lead care coordinator team order reconciliation and scheduling to ensure daily administrative tasks are finalized by close of business day. • Attended regular meetings with clinical team to guarantee essential objectives are achieved • Monitored scheduling orders created by providers to detect treatment plan oversights and rectifies errors by other team members in surgical and medical oncology, clinical research, and supportive care. • Revised and implemented workflow and policy improvements as conditions changed throughout the pandemic to ensure that both patient and provider needs were met. • Encouraged the development of schedule coordination and problem-solving by providing resources and first-hand experience. • Facilitates services to fulfill all clinical care and patient needs. • Liaised between a variety of departments and external contractors to facilitate patient care services that best served the patient and the company, cultivating/fostering a collaborative environment between departments. • Improved the efficiency of the Care Coordinator team by developing employee training guides and innovative workflows that regulated practices and increased productive communication. Show less

Manager

• Jan 2018 - Oct 2019

Certified Nursing Assistant

• Dec 2018 - Aug 2019

Certified Nursing Assistant

• Feb 2013 - Dec 2018