Experience

Zoological Society of East Anglia

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Retail, Admissions and Guest Services Assistant

  • Apr 2021 - Present

  - Handles deliveries, cash tills, the opening and closing of the store and kiosks, selling products, stewarding the gate, and creating memberships. - Regularly left in charge, where staff come to me for direction or instruction when complications arise. - Trusted access to the safe, and to lock and alarm multiple buildings in the park, including main entrance gates. - Ensuring the safety of staff and guests by abiding to GDPR regulations, ZSEA Policies and Procedures, and actively learning how to cater to people with difficulties and disabilities. - Adapts well to regular changes and challenges occurring. - Served the public safely and with a smile during the pandemic. Show less



The Living Room GY

• Great Yarmouth, England, United Kingdom

• Homeless Shelter Volunteer

  • Dec 2020 - Jan 2022

  Provides comfort and support via food, conversation and entertainment to local rough sleepers. Provides comfort and support via food, conversation and entertainment to local rough sleepers.



Lancaster University Students' Union

• Education Administration Programs
• 1 - 100 Employee

• Solutions Team Member

  • Sep 2019 - Apr 2020

  First point of contact for concerned or confused students, regarding their academic, professional and personal lives. Found solutions to their problems or questions and provided a quality service; either in person, over the phone or via email. First point of contact for concerned or confused students, regarding their academic, professional and personal lives. Found solutions to their problems or questions and provided a quality service; either in person, over the phone or via email.



Be the Change Schools Partnership

• Lancaster, United Kingdom

• Leader, promoted from Facillator

  • Mar 2018 - Apr 2020

  - Promoted from facilitator in 10/2019. - Managed a small team and led children ages 7-12, in groups of 30-90; presenting information and organizing activities. - Showed them how to discuss and rationally argue for opposing sides of topics that interest, or are affecting them in their day-to-day lives. - Promoted from facilitator in 10/2019. - Managed a small team and led children ages 7-12, in groups of 30-90; presenting information and organizing activities. - Showed them how to discuss and rationally argue for opposing sides of topics that interest, or are affecting them in their day-to-day lives.



Easton & Otley College - Apprenticeships

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Enrollment Assistant

  • Aug 2018 - Sep 2018

  Assessed all new students in person to enter their personal data onto the system. - was a friendly face, efficient in questioning, upheld safeguarding policies and kept awareness of sensibilities of disabilities and difficulties. Additional qualifications: The Prevent (Colleges and Universities) Level 2 Safeguarding Young People (Colleges and Universities) level 2 Assessed all new students in person to enter their personal data onto the system. - was a friendly face, efficient in questioning, upheld safeguarding policies and kept awareness of sensibilities of disabilities and difficulties. Additional qualifications: The Prevent (Colleges and Universities) Level 2 Safeguarding Young People (Colleges and Universities) level 2



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Assistant Personal Shopper

  • Jul 2015 - Jan 2018

  - Gathered shopping for online customers, whilst remaining approachable and helpful to instore shoppers. - I packed efficiently within the time limits - Was an essential worker during the pandemic. - Gathered shopping for online customers, whilst remaining approachable and helpful to instore shoppers. - I packed efficiently within the time limits - Was an essential worker during the pandemic.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Customer Care Ambassador

  • Nov 2013 - Jul 2015

  Ensured that operations ran smoothly whilst the manager was not around, by getting stuck in and being the one people came to when they needed help. I resolved conflict and consoled clients when they were upset. - Promoted from crew member around 07/2014. - Learnt entertainment roles for children (face-painting and balloon modelling). Ensured that operations ran smoothly whilst the manager was not around, by getting stuck in and being the one people came to when they needed help. I resolved conflict and consoled clients when they were upset. - Promoted from crew member around 07/2014. - Learnt entertainment roles for children (face-painting and balloon modelling).