Account Manager & Purchasing

• Apr 2022 - Present

Customer Service Representative

• Jul 2020 - Apr 2022

Handles customer inquiries, claims, complaints, interprets policies, investigates problems, and communicates with other departments to resolve issues. Process orders in a timely manner and work directly with sales reps and external vendors to make sure the customer is satisfied with their orders. Handles multiple accounts at once. Programs used: SAP, COMS, Salesforce, Esker, Fiori, BCOM, GGSM, Microsoft Teams, Outlook, Excel, Word, and OneNote. Handles customer inquiries, claims, complaints, interprets policies, investigates problems, and communicates with other departments to resolve issues. Process orders in a timely manner and work directly with sales reps and external vendors to make sure the customer is satisfied with their orders. Handles multiple accounts at once. Programs used: SAP, COMS, Salesforce, Esker, Fiori, BCOM, GGSM, Microsoft Teams, Outlook, Excel, Word, and OneNote.

Guest Service Team Lead

• May 2016 - Dec 2021

Completed daily bookkeeping and bank transactions for the store. Ran cameras, operation tracking’s, warehouse ordering, scanning, carwash troubleshooting, and registers. Assisted customers to ensure satisfaction. Led team on shift to ensure tasks are being completed. Point of contact for any issues that would arise. Completed daily bookkeeping and bank transactions for the store. Ran cameras, operation tracking’s, warehouse ordering, scanning, carwash troubleshooting, and registers. Assisted customers to ensure satisfaction. Led team on shift to ensure tasks are being completed. Point of contact for any issues that would arise.

Engineering & Environmental Recruiter Intern

• May 2019 - Aug 2019

Used recruiting strategies to identify qualified candidates through various recruiting tools. Worked daily with Account Managers to identify top accounts, target skill sets, key market segments, and assessed clients’ staffing requirements using connected (salesforce). Used recruiting strategies to identify qualified candidates through various recruiting tools. Worked daily with Account Managers to identify top accounts, target skill sets, key market segments, and assessed clients’ staffing requirements using connected (salesforce).