Restaurant Success Manager

• Jun 2022 - Present

Customer Success Manager

• Nov 2021 - Jun 2022

- Managed a portfolio of 15+ enterprise accounts totaling $2.8+ Million ARR- Trusted advisor and main point of contact for customers- Ensured customers receive the maximum value from their software - Tracked, maintained and improved health through proactive and consistent engagement with BDMs & ITDMs- Identified client challenges, developed solutions, and executed proactively to avoid churn- Conducted Business Reviews (quarterly, semi-annual, annual) to review product usage goals - Constructed effective and strategic plans for customers to achieve their goals - Collaborated effectively across departments including Sales, Support, Services, Product and Legal- Stayed up to date on industry trends and best practices to be a trusted resource

Customer Success Associate

• Nov 2020 - Dec 2021

- Managed a portfolio of 70 accounts totaling $1 Million ARR- Reviewed customer accounts and transactions while resolving issues- Coordinated with internal teams to provide additional resources and tools for customers- Advocated for solutions, product enhancements, and other actions to meet the needs of customers

Creative Services Manager

• Oct 2019 - Mar 2020

• Coordinated and executed responses to Sales Leads and RFP’s• Produced creative, eye catching proposals with unique activations specific to the client needs• Researched, profiled and participated in the development of proposal strategies and budget management• Prepared and assembled materials for proposals & client presentations using Viper and Canva• Identified and built relationships with suppliers as well as management of vendor data base• Participated in the development of, and took responsibility for maintaining sales & marketing resources• Ensured that office sales & marketing materials were consistent with companywide branding

Marketing Outreach Manager

• Apr 2018 - Oct 2019

• Networked and collaborated with local organizations and community leaders to develop and maintain key partnerships• Represented Creole Cuisine in community initiatives and events that supported the brand goals/strategies• Worked directly with Public Relations to create broadcast content for local radio and television opportunities • Supervised and managed the outreach team using Asana and Microsoft Teams• Facilitated socials and events for industry professionals to showcase 25+ company brands• Collaborated with vendors to effectively execute marketing campaigns• Worked alongside sales and operation teams by sending leads from hotels for special events• Managed annual event calendar and worked with operation teams to plan and execute events• Tracked and reported weekly sales data from department-driven promotions• Developed and monitored annual budget for the Outreach department

Hospitality Coordinator

• Aug 2016 - May 2018

• Acted as the liaison between all Creole Cuisine Restaurant Concepts locations and the tourism/hospitality industry. • Worked with industry professionals to inform them of pertinent restaurant updates, news and more in order to promote and sell each individual brand to the appropriate audience.• Created and maintained lasting partnerships with hotels and other hospitality professionals by hosting socials, dinners and restaurant strolls, catering meetings and events and offering "exclusive promotions" for these individuals. • Worked alongside the sales team by cultivating and sending leads from hotels for corporate events, special events and other private events.• Coordinated with our restaurants and local off sites/events/conferences with the intent to present a restaurants product to the appropriate audience.• Worked in conjunction with the marketing team to develop promotional materials/marketing and social campaigns by assessing the hospitality market through data collection, weekly reporting and analysis.

Server/Shift Manager/Certified Trainer

• May 2013 - Aug 2016

• Supervised shifts• Performed frequent walk-throughs to monitor staff• Assisted as a Trainer for two new restaurant openings• Recorded inventory using Excel and Compeat• Reconciled daily sales and labor reports• Administered and delegated daily operations• Trained all new staff, updated training material • Supervised shifts• Performed frequent walk-throughs to monitor staff• Assisted as a Trainer for two new restaurant openings• Recorded inventory using Excel and Compeat• Reconciled daily sales and labor reports• Administered and delegated daily operations• Trained all new staff, updated training material