Experience

Office of the Administrative Assistant to the Secretary of the Army

• United States
• Armed Forces
• 1 - 100 Employee

• Program Support Specialist

  • Jun 2018 - Present

  • Certified Passport Acceptance Agent Serves as the passport customer service agent for all administrative matters for the Travel Services Division (TSD) •. Manages over 500 DOD Passport Acceptance Facilites and over 1700 DOD Acceptance Agents worldwide to make sure facilities are complying with Federal and agency regulations and standards. Responsible for scheduling monthly facility inspections. Monitors all requests from facilities and agents requesting updated building address, change of HOF (Head of Facilty)/ agent’a email, phone and mailing addresses to ensure operational and administrative compliance. Reviews and forwards all facility activations, closures and suspension request to the State Department; serving as a liaison with the Office of Acceptance Facility Oversight. • Subject matter expert for United Arab Emirates (UAE) visa applications; processing 120+ UAE visa applications per week • Delivers passport and visa services to high ranking military and civilian customers throughout all branches of service worldwide. Show less



DoD Civilian Careers

• United States
• Government Administration
• 100 - 200 Employee

• Passport Agent

  • May 2022 - May 2023

  •Participated in the Army Expeditionary Civilian Workforce which is a volunteer opportunity to support deployed soldiers and/or civilians in a contingency operation. •One of two Passport Agents on entire military installation. Processed official and diplomatic passports, officials visas and tourist passports. •Responded to inquiries and provided guidance in areas such as travel, passports and visas. •Participated in the Army Expeditionary Civilian Workforce which is a volunteer opportunity to support deployed soldiers and/or civilians in a contingency operation. •One of two Passport Agents on entire military installation. Processed official and diplomatic passports, officials visas and tourist passports. •Responded to inquiries and provided guidance in areas such as travel, passports and visas.



Transportation Security Administration (TSA)

• United States
• Government Administration
• 700 & Above Employee

• Program Assistant

  • Apr 2016 - Jun 2018

  Federal Civilian Employee • Operational support on a wide range of administrative program issues regarding policies, procedures and requirements governing U.S. passport and visa programs. • Courier and liaison with Department of State Passport Office and foreign country embassies in Washington, DC. Federal Civilian Employee • Operational support on a wide range of administrative program issues regarding policies, procedures and requirements governing U.S. passport and visa programs. • Courier and liaison with Department of State Passport Office and foreign country embassies in Washington, DC.



CGI

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Visa Specialist - Special Issuance Agency (Government Contractor)

  • Sep 2013 - Apr 2016

  • Responsible for obtaining diplomatic/official visas for officials at all levels in the Department of State and other Federal agencies to facilitate international travel. • Generate hand carry letters for all government agencies. A hand carry letter enables an applicant to take their visa application directly to the embassy themselves to have their application expedited if they are traveling within 2 weeks. I am the queen of hand carry letters; averaging 100+ per day! I take a great amount of pride in my work; making sure it is accurate and received in a timely fashion. Show less



Allied Government Solutions, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Passport Support Specialist (Government Contractor)

  • Feb 2013 - Sep 2013

  • Utilized computer operating systems to process document preparation, creation of document batches, document imaging, scanning and reviewing, retrieval of individual application information, Data Entry, Book Printing, Quality Control, Mail Out, PRISM and Customer Service for the completion of passport books. • Utilized computer operating systems to process document preparation, creation of document batches, document imaging, scanning and reviewing, retrieval of individual application information, Data Entry, Book Printing, Quality Control, Mail Out, PRISM and Customer Service for the completion of passport books.



Long & Foster Companies

• United States
• Real Estate
• 700 & Above Employee

• Team Leader

  • Feb 2009 - Feb 2013

  • Supervised a 4-person team of Processing Specialists ensuring timely and effective completion of assigned work.

• Processing Specialist

  • Jul 2007 - Feb 2009

  • Processed rental housing applications; verified employment, references and ran credit of applicants. Data entry into Microsoft SharePoint and Excel. Data pertained to rental applications pending and being processed. Later becoming an all electronic office with no paper files.



BB&T

• United States
• Financial Services
• 700 & Above Employee

• Teller

  • Feb 2005 - Jun 2007

  • Bank transactions. Assisted clients in resolving issues with accounts; referred to Relationship Bankers as needed • Bank transactions. Assisted clients in resolving issues with accounts; referred to Relationship Bankers as needed