Experience

DIRECT Klantcontact

• Netherlands
• Facilities Services
• 1 - 100 Employee

• Call Center Specialist

  • Jun 2022 - Present

  - Assisting clients by transferring calls, keeping records of payments, transactions and deciphering difficult situations. - aid assistance to clients from different types of companies, which led to a flexible and adaptive character development. -Prioritized customer satisfaction by showing empathy but staying well grounded at the same time. - Assisting clients by transferring calls, keeping records of payments, transactions and deciphering difficult situations. - aid assistance to clients from different types of companies, which led to a flexible and adaptive character development. -Prioritized customer satisfaction by showing empathy but staying well grounded at the same time.



Freelance

• English Tutor

  • Jan 2019 - Present

  -Helped many dutch/surinamese students improve their english skills and make proper use of the tenses and Auxiliary verbs. -Focused on grammar and naturalization of the english accent. - Came up with a multiple different tactics to help student/pupil understand the subject and made sure to answer and research the questions for the next session. -Helped many dutch/surinamese students improve their english skills and make proper use of the tenses and Auxiliary verbs. -Focused on grammar and naturalization of the english accent. - Came up with a multiple different tactics to help student/pupil understand the subject and made sure to answer and research the questions for the next session.



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Jan 2022 - Jun 2022

  -Given the task to assist customers from Bol.com mainly through chat. Had to keep track of deliveries and payments and resolve problems between sellers and clients. - Developed an immense level of patience and empathy which help me work very well even under stress. - Prioritized customer happiness (quality over quantity) and also brought my KPI’s on target. After maintaining flawless results for a period of time, i was promoted to social coach. -As a social coach i was allowed to coach and train other colleagues individually to maintain and reach their own targets. Show less



Cirkel group

• Paramaribo, Suriname

• Human Resources Administrative Assistant

  • Jan 2021 - Sep 2021

  - I was trained how to properly handle paperwork and send formal emails. - Developed basic-advanced computer knowledge of how to work with Microsoft Words and Excell. - Given the opportunity to select and interview applicants and determine their qualifications for the jobs at Pizzahut and KFC and eventually hire them. - I was trained how to properly handle paperwork and send formal emails. - Developed basic-advanced computer knowledge of how to work with Microsoft Words and Excell. - Given the opportunity to select and interview applicants and determine their qualifications for the jobs at Pizzahut and KFC and eventually hire them.



Data technology performance

• Data Entry Specialist

  • Sep 2020 - Dec 2020

  - I was employed and entrusted with the preparation and flawless entry of highly classified data. - Prioritized delivering high quality results and reach my KPI’s in short periods of time. - Adapted to new ideas very quickly and completed my tasks on time. - I was employed and entrusted with the preparation and flawless entry of highly classified data. - Prioritized delivering high quality results and reach my KPI’s in short periods of time. - Adapted to new ideas very quickly and completed my tasks on time.