Human Resources Generalist

• Apr 2023 - Present

Customer Service Representative

• Aug 2021 - Mar 2023

Department Manager

• Dec 2019 - Aug 2021

At Hy-Vee I was the Starbucks Manager, I had taken over after someone was let go from the company. When I took over the department there were only 4 certified baristas and within 3 months I had grown the team to 10, a couple of months later I had grown the team to 15 baristas along with 3 barista trainers and one additional "manager." Through this I had to sharpen my process improving skills, employee selection, and work on changing the culture back to what it should have been. Before we knew… Show more At Hy-Vee I was the Starbucks Manager, I had taken over after someone was let go from the company. When I took over the department there were only 4 certified baristas and within 3 months I had grown the team to 10, a couple of months later I had grown the team to 15 baristas along with 3 barista trainers and one additional "manager." Through this I had to sharpen my process improving skills, employee selection, and work on changing the culture back to what it should have been. Before we knew it, we were the #1 Starbucks within the Twin-Cities Metro for Hy-Vee. Our sales were exceeding $10,500 a week which may not seem like a lot, but when I started we were barely getting $500/day. Due to the success of the department I was nominated as Manager of the Quarter for Starbucks which was not an easy feat. Show less At Hy-Vee I was the Starbucks Manager, I had taken over after someone was let go from the company. When I took over the department there were only 4 certified baristas and within 3 months I had grown the team to 10, a couple of months later I had grown the team to 15 baristas along with 3 barista trainers and one additional "manager." Through this I had to sharpen my process improving skills, employee selection, and work on changing the culture back to what it should have been. Before we knew… Show more At Hy-Vee I was the Starbucks Manager, I had taken over after someone was let go from the company. When I took over the department there were only 4 certified baristas and within 3 months I had grown the team to 10, a couple of months later I had grown the team to 15 baristas along with 3 barista trainers and one additional "manager." Through this I had to sharpen my process improving skills, employee selection, and work on changing the culture back to what it should have been. Before we knew it, we were the #1 Starbucks within the Twin-Cities Metro for Hy-Vee. Our sales were exceeding $10,500 a week which may not seem like a lot, but when I started we were barely getting $500/day. Due to the success of the department I was nominated as Manager of the Quarter for Starbucks which was not an easy feat. Show less

Team Lead

• Dec 2017 - Nov 2019

I was the Starbucks and Target Cafe Team lead. I started at Target as a cashier at a point where I had needed a second job, and came to the point that I would work at Target full time once the Starbucks and Target Cafe position became open. During this time I increased both our sales and customer experience scores for Starbucks along with re-training multiple employees to meet the standards and procedures of both areas. I was responsible for the selection and interviews of each area to ensure… Show more I was the Starbucks and Target Cafe Team lead. I started at Target as a cashier at a point where I had needed a second job, and came to the point that I would work at Target full time once the Starbucks and Target Cafe position became open. During this time I increased both our sales and customer experience scores for Starbucks along with re-training multiple employees to meet the standards and procedures of both areas. I was responsible for the selection and interviews of each area to ensure that the candidates being hired would fulfill the needs of either Starbucks or the Cafe area, and have the ability to be cross trained. On top of interviewing, I was able to practice my inventory management skills along with effective scheduling and goal setting. Show less I was the Starbucks and Target Cafe Team lead. I started at Target as a cashier at a point where I had needed a second job, and came to the point that I would work at Target full time once the Starbucks and Target Cafe position became open. During this time I increased both our sales and customer experience scores for Starbucks along with re-training multiple employees to meet the standards and procedures of both areas. I was responsible for the selection and interviews of each area to ensure… Show more I was the Starbucks and Target Cafe Team lead. I started at Target as a cashier at a point where I had needed a second job, and came to the point that I would work at Target full time once the Starbucks and Target Cafe position became open. During this time I increased both our sales and customer experience scores for Starbucks along with re-training multiple employees to meet the standards and procedures of both areas. I was responsible for the selection and interviews of each area to ensure that the candidates being hired would fulfill the needs of either Starbucks or the Cafe area, and have the ability to be cross trained. On top of interviewing, I was able to practice my inventory management skills along with effective scheduling and goal setting. Show less

Assistant Manager

• May 2013 - Oct 2018

Through my time at McDonalds I started as a crew member while I was going to school in Marshall, and over the summer I quickly moved up the ladder first as a crew trainer, shortly after a shift manager, and after a year in the shift manager role I became a department manager. I rotated through each department that we had which included customer service, kitchen, and people which included being our human resources department. Through this time I was food safety certified, learned accounting… Show more Through my time at McDonalds I started as a crew member while I was going to school in Marshall, and over the summer I quickly moved up the ladder first as a crew trainer, shortly after a shift manager, and after a year in the shift manager role I became a department manager. I rotated through each department that we had which included customer service, kitchen, and people which included being our human resources department. Through this time I was food safety certified, learned accounting, scheduling, and inventory & ordering skills. After I spent almost a year in each department I was promoted to the assistant store manager. I was the youngest assistant store manager that had ever been at the store, and within the Owner/Operators history. Show less Through my time at McDonalds I started as a crew member while I was going to school in Marshall, and over the summer I quickly moved up the ladder first as a crew trainer, shortly after a shift manager, and after a year in the shift manager role I became a department manager. I rotated through each department that we had which included customer service, kitchen, and people which included being our human resources department. Through this time I was food safety certified, learned accounting… Show more Through my time at McDonalds I started as a crew member while I was going to school in Marshall, and over the summer I quickly moved up the ladder first as a crew trainer, shortly after a shift manager, and after a year in the shift manager role I became a department manager. I rotated through each department that we had which included customer service, kitchen, and people which included being our human resources department. Through this time I was food safety certified, learned accounting, scheduling, and inventory & ordering skills. After I spent almost a year in each department I was promoted to the assistant store manager. I was the youngest assistant store manager that had ever been at the store, and within the Owner/Operators history. Show less