Case Manager

• Aug 2022 - Present

Store Manager

• Aug 2020 - Apr 2022

Store Manager

• Sep 2018 - Jun 2020

Assistant Store Manager

• Jan 2017 - Sep 2018

Oversaw the Children's, Home, and Shoe's departments, along with operations. I oversaw multiple supervisors and associates within departments and work alongside each one and other managers to maintain a great shopping experience for the customer. Operationally, I supervised the truck process from start to finish, overall replenishment, and e-commerce necessities. I acted as manager on duty, including opening and closing the store. Oversaw the Children's, Home, and Shoe's departments, along with operations. I oversaw multiple supervisors and associates within departments and work alongside each one and other managers to maintain a great shopping experience for the customer. Operationally, I supervised the truck process from start to finish, overall replenishment, and e-commerce necessities. I acted as manager on duty, including opening and closing the store.

Store Manager

• Oct 2014 - Jan 2017

I oversaw whole store operations, including scheduling to the needs of the business and workload, managing payroll budget along with monthly supply budget. Set floorsets and visual updates weekly, set promotions to company standards. Manage a team and coach for performance to improve, along with recruit external candidates for open positions. I oversaw whole store operations, including scheduling to the needs of the business and workload, managing payroll budget along with monthly supply budget. Set floorsets and visual updates weekly, set promotions to company standards. Manage a team and coach for performance to improve, along with recruit external candidates for open positions.

Senior Team Lead

• Jul 2014 - Oct 2014

I oversaw the salesfloor operations day to day, while managing the team with workload and business needs. I was also a Leader on Duty, opening and closing the store and dividing up workload based on priority.

Assets Protections Team Leader

• Oct 2012 - Jul 2014

Prevent and investigate internal and external theft. Lead the team the connection between merchandise protection, guest service and theft.

Guest Service Team Lead

• Oct 2010 - Oct 2012

Sales Floor Team Member

• Oct 2009 - Oct 2010

Providing guest service. Restock and zone the salesfloor. Train new team members.

Customer Service Representative

• Aug 2006 - Jun 2009

Returns & ExchangesProcessed MoneyGramFiltered Customer ComplaintsActing Superviser for Vacations/Call-ins Returns & ExchangesProcessed MoneyGramFiltered Customer ComplaintsActing Superviser for Vacations/Call-ins