Kayla Brown
Learning and Development Coordinator at HelpingMinds- Claim this Profile
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Bio
Barbara Heindl
I met Kayla while working for MeWell / Neami National. It’s a pleasure working with her. I found Kayla as an approachable and dedicated worker in coordinating team members work, schedules etc. In achieving the best outcomes for our clients Kayla always endeavours to focus on drawing the best out of the team members and supporting them in building up cohesive teamwork. I consider Kayla as a good listener and responder to others. In my dealing with Kayla she always showed highly developed management and organisational skills that allowed her to be ready to meet expectations. Kayla is always eager to offer an assistance.
Cathy Raymond
Kayla has shown a great ability to take on a challenging role with a 'can do' attitude. Solid communication skills and an ability to learn quickly have been very evident in my work with Kayla and I have no hesitations in recommending her.
Barbara Heindl
I met Kayla while working for MeWell / Neami National. It’s a pleasure working with her. I found Kayla as an approachable and dedicated worker in coordinating team members work, schedules etc. In achieving the best outcomes for our clients Kayla always endeavours to focus on drawing the best out of the team members and supporting them in building up cohesive teamwork. I consider Kayla as a good listener and responder to others. In my dealing with Kayla she always showed highly developed management and organisational skills that allowed her to be ready to meet expectations. Kayla is always eager to offer an assistance.
Cathy Raymond
Kayla has shown a great ability to take on a challenging role with a 'can do' attitude. Solid communication skills and an ability to learn quickly have been very evident in my work with Kayla and I have no hesitations in recommending her.
Barbara Heindl
I met Kayla while working for MeWell / Neami National. It’s a pleasure working with her. I found Kayla as an approachable and dedicated worker in coordinating team members work, schedules etc. In achieving the best outcomes for our clients Kayla always endeavours to focus on drawing the best out of the team members and supporting them in building up cohesive teamwork. I consider Kayla as a good listener and responder to others. In my dealing with Kayla she always showed highly developed management and organisational skills that allowed her to be ready to meet expectations. Kayla is always eager to offer an assistance.
Cathy Raymond
Kayla has shown a great ability to take on a challenging role with a 'can do' attitude. Solid communication skills and an ability to learn quickly have been very evident in my work with Kayla and I have no hesitations in recommending her.
Barbara Heindl
I met Kayla while working for MeWell / Neami National. It’s a pleasure working with her. I found Kayla as an approachable and dedicated worker in coordinating team members work, schedules etc. In achieving the best outcomes for our clients Kayla always endeavours to focus on drawing the best out of the team members and supporting them in building up cohesive teamwork. I consider Kayla as a good listener and responder to others. In my dealing with Kayla she always showed highly developed management and organisational skills that allowed her to be ready to meet expectations. Kayla is always eager to offer an assistance.
Cathy Raymond
Kayla has shown a great ability to take on a challenging role with a 'can do' attitude. Solid communication skills and an ability to learn quickly have been very evident in my work with Kayla and I have no hesitations in recommending her.
Credentials
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Cert IV Training and Assessment
Skills Strategies InternationalJul, 2021- Sep, 2024 -
Seniors First Aid/ Provide First Aid
St John Ambulance Western AustraliaAug, 2019- Sep, 2024 -
Safeguarding Children Certificate
Childhood FoundationFeb, 2015- Sep, 2024 -
Working with children
Department for Child Protection and Family SupportJan, 2020- Sep, 2024 -
Education and training NCHRC
WA Dept. Education and training screening unitMar, 2017- Sep, 2024 -
WA Health NCHRC
Department of health, Government of Western AustraliaMar, 2017- Sep, 2024
Experience
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HelpingMinds
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Australia
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Mental Health Care
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1 - 100 Employee
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Learning and Development Coordinator
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Jul 2021 - Present
HelpingMinds is a highly regarded carer support and mental health services organisation, established over 40 years ago. Our compassionate team of staff and dedicated volunteers throughout the metro and regional areas, provide quality services and support to more than 10,000 children, youth, adults, and families affected by mental illness every year. HelpingMinds is a highly regarded carer support and mental health services organisation, established over 40 years ago. Our compassionate team of staff and dedicated volunteers throughout the metro and regional areas, provide quality services and support to more than 10,000 children, youth, adults, and families affected by mental illness every year.
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Wanslea
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Australia
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Non-profit Organizations
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100 - 200 Employee
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Early Childhood Early Intervention (ECEI partner of the NDIA); Workplace Trainer
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Jan 2020 - Jun 2021
Coordination and delivery of a range of NDIA approved learning and development frameworks and other specialist trainingDevelop and maintain professional knowledge and expertise of the NDIS, NDIA operating guidelines and procedures, the ECEI approach, early childhood best practice principles and relevant legislative requirementsDesign, develop and deliver high quality mandatory training packages and specialist courses within an adult learning environmentDevelop and conduct quality assessments to measure achievement of required competenciesMonitor the progress of participant's learning to ensure achievement of required competenciesContribute to the development, implementation, review and improvement of processes, resources, training materials and manuals to deliver outcomes and maintain standards in accordance with the required KPIs Show less
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Early Childhood Early Intervention (ECEI partner of the NDIA)
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Jun 2019 - Jan 2020
About WansleaMissionWanslea promotes community, family, and individual development through partnerships and servicesVisionExcellence and leadership in services for the community, families and childrenValues* Respect for staff and those engaged with our services* Integrity in how we work through honest and fair practices* Collaboration through evidence based practices that ensure quality service provision Families and children have been at the heart of Wanslea since the organisation was established in 1943. They are still the focus of our entire organisation, which has now grown to offer services in four key areas.Family SupportOut of Home CareCommunity Capacity BuildingChild CareThrough the commitment of our dedicated staff, who share our values, we are now able to reach out to families located across the Perth Metropolitan area, the Peel, Great Southern and Goldfields regions. Greater access means that we are able to help more families with a range of professional and support services.It also means that we can be there for the children when they need us. It may be for one night because a parent is ill or it could be for long-term foster care. As always our focus is on the well being of the child. We don’t judge, we don’t discriminate, we’re there to help. Show less
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Neami National
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Australia
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Mental Health Care
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500 - 600 Employee
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CRSW; Adult community rehabilitation mental health
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Oct 2018 - May 2019
provide direct support and rehabilitation to consumers within their community; working with community partners; maintain records and resources; engage consumers and develop trusting and professional relationships; work closely with clinical case managers in order to deliver the best possible comprehensive service; work in alliance with the 'collaborative recovery model' and positive psychology.
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Coordinator (Me-Well; mental health and wellbeing)
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May 2018 - Sep 2018
Kayla's position as the ME-Well Co-ordinator provided her the opportunity to organise, manage, and maintain the NDIS processes and procedures. Skills and knowledge she attained in this position include:• Efficiency and familiarity with NDIS software, ‘visicase’, ‘EMP live’ and ‘Care-Link’.• Workforce planning (recruitment, reference checks, training and retention (SW’s and Clients))• Rostering of support workers with clients (Federal and state model)• Work closely with coordinators and team leaders to ensure an efficient and accurate roster.• Interpreting mental health plans and processing the service agreements as well as lodging the services in the NDIS government portal ensuring funding allocation. • Processing billing and completing billing runs, reimbursements and travel claims• Auditing of services/funding/travel and service hours, to ensure efficiency• Correspond with NDIS clients, Me-Well support workers and primary caregivers to ensure services are being delivered effectively and smoothly. • coordinate and/or participate in project management activities to meet the expected outcomes of specified business requirements• Provide administrative assistance to the Manager regarding the management, documentation, tracking and review of all information pertaining to the processing of individual plans• Demonstrated ability to work with participants to achieve goals.• High level of written and verbal skills• Ability to communicate effectively with all walks of life and supporting people with a neurological condition. • Processing timesheets (checking for variances and approving), to send through to payroll.• Reporting and entry of case notes into the appropriate portals.• Monitoring the accuracy of statistical information.• Tracking and analysing data to monitor client engagement. • Administrative tasks of service delivery (document and file management)• Manage service delivery appointments.• Change management Show less
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Gone Bazzar
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Australia
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Retail
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Duty Manager/visual merchandiser
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Feb 2010 - May 2018
This employment experience has provided Kayla with practical experience of skills such as: leadership, teamwork, critical thinking, customer service/ relations, communication (verbal and written) and problem solving. Skills acquired include, an ability to work unsupervised and contribute effectively to a team environment, trustworthy, dependable, efficient and having the ability to meet strict deadlines and whilst managing conflicting priorities in an organised manner. Kayla attributes her problem solving skills to this position, and is grateful to have had this practical experience to put her degree into perspective. She utilised this position to develop her leadership skills. She learnt the importance of quality; relating to service and to product. Kayla was able to employ a practical understanding of CRM to produce the most successful customer experience of her ability. Kayla has achieved success in the 'Gone Bazzar' workplace as she is inspired by her passion of homewares and event planning/ party planning. Duty Manager tasks performed:• Ensuring employees are offering exceptional customer service • Making sure customers are happy with the service and products • Delegating duties • Assisting store managers • Helping to implement store policies • Routing sales productivity reports to staff • Motivating employees • Handling cash and end of day checking/ banking/ bookkeeping • Managing store cleanliness and organization • Dealing with customer complaints and issues. Skills required for this position:• Public relations • Being adaptable • Professionalism • Being courteous • Being amicable • Conflict resolution • Project management • Supervision • Leadership • Problem solving • Decision making • Customer service • Communication • Resilience • Being resourceful • Being attentive. Show less
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Sales Associate
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Aug 2006 - Feb 2010
Kayla was a sales associate within the 'Gone Bazzar' company whilst in her high school years, from her final term of year 9 to the completion of year 12.Responsibilities• Greeted customers and determined their needs and wants• Assisted in display of merchandise•Ensure high levels of customer satisfaction through excellent sales service• Recommended merchandise based on individual requirements•Provide assistance and information on product features•“Go the extra mile” to drive sales•Maintain in-stock and presentable condition assigned areas•Remain knowledgeable on products offered and discuss available options•Cross sell products•Team up with co-workers to ensure proper customer service•Build productive trust relationships with customers• Process cash and credit transactions and tender changeRequirements•Basic understanding of sales principles and customer service practices•Working knowledge of customer and market dynamics and requirements•Solid communication and interpersonal skills•Customer service focus Show less
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Education
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2014 - 2016
Edith Cowan University
Bachelor of Business, Human Resources;Bachelor of Arts, Psychology (Double degree), WAM 79.28 -
2010 - 2013
Edith Cowan University
Bachelor of Arts (B.A.), Psychology -
2011 - 2011
The University of Western Australia
Bachelor of Science (B.Sc.), Psychology -
2005 - 2009
St Stephens School
WACE, ATAR Examination, 79.2
Community
