Kayla Orme

Tier II Customer Support Specialist at Nations Photo Lab
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Contact Information
us****@****om
(386) 825-5501
Location
Mount Holly Springs, Pennsylvania, United States, US
Skills

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Bio

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Credentials

  • Certification of Completion: Collision Repair Technology
    -

Experience

  • Nations Photo Lab
    • United States
    • Photography
    • 1 - 100 Employee
    • Tier II Customer Support Specialist
      • Mar 2021 - Present

  • Family Dollar
    • United States
    • Retail
    • 700 & Above Employee
    • Retail Store Manager
      • Mar 2020 - Jan 2021

      Store operations, scheduling, employee training, planograms/flows, merchandising, team building, special projects, freight processing, invoicing, cash management, deposits/deposit verification, payroll, Covid-19 safety protocols.

    • Assistant Store Manager
      • Nov 2018 - Mar 2020

      Store operations, freight processing, stand-in during manager absence, planograms/flows, cash management, deposits/deposit verification, teamwork, coaching/training.

  • Dollar General
    • United States
    • Retail
    • 700 & Above Employee
    • Assistant Store Manager
      • Jun 2018 - Nov 2018

      Store operations, team management, teamwork, planograms, payroll, data management, cash handling/deposits. Store operations, team management, teamwork, planograms, payroll, data management, cash handling/deposits.

  • SYKES
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Quality Assurance Manager
      • Mar 2016 - Jan 2017

      Quality monitoring for Medicare/Medicaid programs. HIPAA compliance, agent coaching/training, KPI monitoring, data entry, client calibration. Quality monitoring for Medicare/Medicaid programs. HIPAA compliance, agent coaching/training, KPI monitoring, data entry, client calibration.

  • American Customer Care
    • United States
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Customer Service Lead Agent
      • Sep 2014 - Mar 2016

      Resolving customer issues for ecommerce company via email, phone, and chat, handling escalated situations, internal communications and updates, extensive product knowledge, assisting/coaching base level agents. Resolving customer issues for ecommerce company via email, phone, and chat, handling escalated situations, internal communications and updates, extensive product knowledge, assisting/coaching base level agents.

  • Great Dane Trailers
    • Industrial Painter
      • May 2014 - Aug 2014

      Mixing/using/disposing of hazardous solvents, paints, and chemicals, safety compliance, proper use of personal protective gear, verbal and written communication skills, working as a team. Mixing/using/disposing of hazardous solvents, paints, and chemicals, safety compliance, proper use of personal protective gear, verbal and written communication skills, working as a team.

  • Berwick Golf Club
    • Server/Bartender/Event Staff
      • Jun 2012 - Mar 2013

      Interpersonal skills, time management, safely handling/preparing food and beverages, conflict resolution, working as a team. Interpersonal skills, time management, safely handling/preparing food and beverages, conflict resolution, working as a team.

Education

  • Independence University
    Associate’s Degree, Graphic Design
    2016 - 2018
  • Northumberland County Area Vocational Technical School
    Certificate of Completion, Collision Repair Technology
    2006 - 2008
  • Shamokin Area High School
    High School Diploma
    2006 - 2008

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