Head Of Operations

• Aug 2020 - Present

Head of Operations for a startup, technology-based healthcare education company. I perform core roles within the Operations Department and Company. Key professional responsibilities and skills include: • Manage 6 direct reports and oversee their professional development, and performance within the department (OKRs)• Department resource management • Manage performance and functionalities of two units within the Operations department: Community Team and Operations• Create process maps seeking to increase efficiency and address gaps in current processes• Oversee HR functions: leave, performance reviews, enforcing leave policies and recruitment• Oversee Financial functions: expense claims, department budgets and handling billing queries• Perform admin roles for the senior management team and hold active position in the team• Write job descriptions for roles in the Operations department and conduct department interviews• Develop and implement company-wide and department processes • Ensure day to day running of the business, events and company programmes• Perform instrumental role in product and engineering deployments• Identify and implement technology solutions across processes to improve efficiency• Collate and produce quarterly company reports for the Board• Provide IT support to employees• Oversee distribution, returning and inventory of company technology hardware• Perform induction and onboarding for all new employees• Proficient in: Zapier, GSuite, Trello, HubSpot, Thinkific, Miro, Zoom, Stripe, Notion, Office, Calendly, Adobe Sign. Microsoft Suite and JotForm

Operations Executive

• Apr 2020 - Aug 2020

Operations Executive and Executive Assistant to the CEO for a startup technology-based healthcare education company. I performed various ad hoc tasks within the company, and also held a variety of core responsibilities. Key professional responsibilities and skills include: • Oversee HR functions: leave, performance reviews, enforcing leave policies and recruitment• Oversee Financial functions: expense claims, department budgets and handling billing queries• Communicating with key stakeholders of the company including: investors, customers and suppliers• Creating internal company process documents and maps• Scheduling for the executive team• Supervisor of 4 Medics.Academy Fellows• Ensure day to day running of the business• Providing customer support and answering queries • Perform induction and onboarding for all recruitment employees

Operations Intern

• Oct 2019 - Apr 2020

Operations Intern for a start-up technology-based healthcare education company. During the period of the internship I supported the office and team functionality through scheduling and completing relevant and necessary tasks. Key professional responsibilities and skills include: • Provide operational support for Medics.Academy Fellowship program• Hiring and scheduling of office cleaner • Supervisor of four fellows for the Medics.Academy Fellowship program • Communicating with suppliers and host organizations for events• Planning team social events and activities • Organizing and scheduling meetings in diary for senior staff• Restructuring Medics.Academy Fellowship program

Honorary Lecturer - School of Medicine

• Jan 2021 - May 2021

Rehabilitation Aide

• Jan 2018 - Dec 2018

Assisted in the running of the rehab clinic through the following core responsibilities:• Assisting physiotherapist in ensuring patients carry out their exercise routines correctly • Front desk duties including scheduling, health insurance verification, and customer relations• Assisting the office manager in onboarding new or temporary staff• Performing workplace sanitation routines Assisted in the running of the rehab clinic through the following core responsibilities:• Assisting physiotherapist in ensuring patients carry out their exercise routines correctly • Front desk duties including scheduling, health insurance verification, and customer relations• Assisting the office manager in onboarding new or temporary staff• Performing workplace sanitation routines