Experience

RetireMed

• United States
• Insurance
• 1 - 100 Employee

• Program Advisor Manager

  • Feb 2023 - Present

• Program Advisor

  • Jul 2021 - Feb 2023

  * Sufficiently evaluate leads to schedule appropriate appointments * Communicate and ensure reliable information is provided to team member and Licensed Benefit Advisor to increase smooth transitions/client outcomes * Provide accurate information to lead and enter correct information in CRM system * Responsible to reaching out to potential clients through phone system, text system and email * Supported some CRM training of new employees and provided new email material



CareSource

• United States
• Insurance
• 700 & Above Employee

• Grievance and Appeals Coordinator

  • Feb 2020 - Jul 2021

  * Adeptly perform a full spectrum of administrative tasks, including data entry, faxing, and copying * Ensure optimal accuracy in processing service grievance and appeal requests * Minimized the establishment's inventory by up to 5% * Able to work in a fast-paced environment such as a call center



HAND & STONE MASSAGE SPA

• Front Office Assistant

  • Aug 2019 - Jan 2020

  Dayton, Ohio, United States * Leveraged leadership abilities to drive daily business operations within the fast-paced spa setting * Delivered support with cross-functional processes such as business development, brand awareness, customer retention, and promotions * Acted as a subject matter expert by training new personnel in business practices and customer service * Remained knowledgeable in the enterprise's products and educated individuals about memberships * Contributed to a 20% growth in member… Show more * Leveraged leadership abilities to drive daily business operations within the fast-paced spa setting * Delivered support with cross-functional processes such as business development, brand awareness, customer retention, and promotions * Acted as a subject matter expert by training new personnel in business practices and customer service * Remained knowledgeable in the enterprise's products and educated individuals about memberships * Contributed to a 20% growth in member retention Show less



DEDICATED NURSING ASSOCIATES

• State Tested Nurse Aide/ Scheduler

  • Mar 2017 - Jan 2020

  Kettering, Ohio, United States * Delivered quality training to newly hired employees and supported staffing efforts * Responded to a high-volume phone line and accurately scheduled appointments



Central State University

• United States
• Higher Education
• 400 - 500 Employee

• Student Assistant

  • Jul 2014 - Apr 2017

  Wilberforce, Ohio, United States * Performed administrative tasks and addressed student inquiries * Used office applications to address payroll inquiries * Demonstrated intermediate proficiency in Microsoft Suite applications