Kayla Hewitt
Customer Relations Manager at Randy Curnow Buick GMC- Claim this Profile
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English -
Topline Score
Bio
Experience
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Randy Curnow Buick GMC
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Customer Relations Manager
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Dec 2014 - Present
- Maintain CSI scores to company standards - Receive a passing score on Sales and Service BDC Assessments - Post on all Social Media sites - Sales to Service handoff - Customer follow ups - Address customer concerns - Work closely with management to ensure every customer is assisted - Enroll new employees in crm, email etc. - Request reviews on social media sites from customers - Community involvement - Customer Assistance cases through General Motors - Voice of the Customer cases through General Motors - OnStar DMN leads - Service coupons - Pull manifest list on Service Smarts Online and CRM - Update website daily - Respond to all reviews from customers - Monitor response times for Sales and Service - Train Sales Representatives on Pre Luminary paperwork - Sales Representative as needed Show less
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Education
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North Central Missouri College
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