Customer Service Representative

• Aug 2021 - Present

Bank Teller

• Sep 2017 - Nov 2019

Leasing Agent - University Gate Apartments

• Sep 2016 - Sep 2017

My responsibilities include creating and distributing leases, giving tours of the property and apartment units, inputting maintenance work orders and invoices, and holding marketing events. This position works very closely with Penn State Behrend students, who are the main resident base of our property. University Gates manages 485 beds within the single property.

Human Resources Coordinator

• May 2016 - Sep 2016

Full-Time role where I am responsible for payroll, benefits, and miscellaneous administrative tasks within the company of 120 employees. I have experience with the interviewing and new hire process, as well as what protocol is when you terminate an employee. I also work on data-driven projects that allow upper management to gain insight about future trends and current efficiency, or lack of efficiency, company-wide.

Human Resources Intern

• Feb 2016 - May 2016

With this internship experience, I am learning how to manage 401K Accounts, Compensation/Payroll, Health and Life Insurance, New Hire Training, etc. that involve daily interactions with Keystone employees, as well as employees outside of the company. I have been given project responsibilities that require me to work in-depth with other companies to alter/manage employee accounts, which has provided great insight into a true HR role.

Resident Assistant

• Jan 2014 - May 2016

Work to create a positive environment based on respect and responsibility within the residence halls. Holds events, also known as community builders, in order to help residents of the hall meet each other and create a cohesive community. Trained to help residents through crises, as well as navigate through everyday dilemmas. Acts as a disciplinarian and advocator of university and residence hall policies. Work to create a positive environment based on respect and responsibility within the residence halls. Holds events, also known as community builders, in order to help residents of the hall meet each other and create a cohesive community. Trained to help residents through crises, as well as navigate through everyday dilemmas. Acts as a disciplinarian and advocator of university and residence hall policies.

Front Desk Intern

• Jun 2014 - Jan 2016

Responsibilities included answering and directing phone calls, interacting and serving customers, and performing administrative duties within the company as needed. I also acted as a representative for University Terrace, a side property of the Apartment Store. I was in charge of contacting local companies to co-vend and build our company brand. I also organized and operated marketing events that included activities, competitions, food, and giveaways for current and prospective residents. This involved visiting companies to inquire about donations, discounts, etc.