Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• Software Engineer

  • Jun 2022 - Present

• Associate Software Engineer

  • Nov 2021 - Jun 2022

• Engineering Apprentice

  • Jun 2021 - Oct 2021

  As a Software Engineering Apprentice, I have had the opportunity to tackle low-risk, high-impact issues, while learning and growing as a developer.

• Team Lead

  • Dec 2019 - Jun 2021

  As a Team Lead, I successfully implemented the Forethought AI tools (Agatha, Assist, Triage, and Solve). The success rate for Solve is about 45.7%, which is calculated by instant resolutions/total interactions with the tool in our Help Center. I also implemented a repeatable framework for soliciting feedback from Support Reps which set a standard for how Leads can provide constructive feedback from the team moving forward. This resulted in small wins that impact team in their day-to-day work. Show less

• Support Representative III

  • Jun 2019 - Dec 2019

• Support Representative II

  • Jul 2018 - Jun 2019



The Bitmeister

• United States
• Professional Training and Coaching

• Director Operations

  • Jul 2017 - Jul 2018



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Support Specialist

  • May 2014 - Jun 2017