Experience

AffiniPay

• United States
• Financial Services
• 200 - 300 Employee

• Product Manager

  • Jul 2023 - Present



MyCase

• United States
• Software Development
• 1 - 100 Employee

• Associate Product Manager

  • May 2022 - Jul 2023

• Senior Onboarding Manager

  • Apr 2021 - May 2022

• Onboarding Manager

  • Aug 2019 - Apr 2021

• Senior Customer Success Manager

  • May 2019 - Aug 2019

• Customer Success Manager

  • Jul 2017 - Apr 2019

  • Provide ongoing and proactive support throughout the customer life cycle via phone, live chat and email.• Use expert product knowledge to identify technical issues, and serve as the line of communication between customers and MyCase product/engineering teams.• Serve as a liaison between the Customer Success and Product teams: manage a Product Feedback queue to gather quantitative results around highly-requested features, provide direct feedback to Product Managers on new or prospective features, present new releases to the Customer Success team before they are customer-facing.• Maintain the team’s highest transactional NPS, earning 90% month-over-month. Show less



UCSB Intercollegiate Athletics

• Higher Education
• 1 - 100 Employee

• Director Of Operations, Men's Soccer

  • Sep 2016 - Jun 2017

  • Hired, trained and managed a team of student interns.• Maintained and expanded the recruiting database.• Facilitated seasonal Identification Camps: designed a marketing campaign, reserved facilities, coordinated vendors, established registration and player check-in protocols.• Adhered to NCAA, Big West Conference and UCSB compliance rules.

• Community Outreach Coordinator, Men's Soccer

  • Jun 2015 - Sep 2016

  • Managed the marketing team responsible for drawing the second-largest crowd in NCAA history.• Increased participation in the Gauchos Give Tickets program, in which local schools, non-profits and charitable groups are invited to attend games by consistent marketing and personal interaction with organizations’ staff.

• Marketing Intern, Men's Soccer

  • Jan 2015 - Jun 2015

  • Worked with other student interns to design and implement a multistep marketing plan to increase the following of the UCSB Men’s Soccer program via social media, emails and mailers.• Created, organized and executed game day promotions, activities and operations, as well as post-season events.• Updated and expanded the UCSB Men’s Soccer alumni network by directly interacting with existing members to contact other qualified alumni.



UC Santa Barbara

• Higher Education
• 700 & Above Employee

• Exam Proctor, UCSB Disabled Students Program

  • Sep 2015 - Sep 2016

  • Provided disability-based exam accommodations. • Maintained confidentiality and the integrity of the testing environment. • Provided disability-based exam accommodations. • Maintained confidentiality and the integrity of the testing environment.



Advanced Orthopaedic Solutions

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Packaging and Quality Assurance Intern

  • Jun 2014 - Sep 2014

  • Worked with the Quality Control and Internal Sales teams to ensure precision and meet deadlines. • Assisted in inventory upkeep and data input, pulled and reviewed shipment tickets. • Packaged and labeled orthopaedic trauma products. • Worked with the Quality Control and Internal Sales teams to ensure precision and meet deadlines. • Assisted in inventory upkeep and data input, pulled and reviewed shipment tickets. • Packaged and labeled orthopaedic trauma products.