Experience

Watermark Title Agency
• United States
• Real Estate
• 1 - 100 Employee
• Production Coordinator

  • Mar 2021 - Present


Centrav, Inc

• United States
• Travel Arrangements
• 1 - 100 Employee

• Ticketing Agent

  • Sep 2016 - Feb 2021

  • Works extensively in Global Distribution Systems (GDS), WorldSpan and Amadeus, to issue 40+ airline tickets daily in an efficient manor for customers on numerous airlines • Accurately issues, reissues and exchanges tickets, including schedule changes and name changes for individuals and large groups, following airline rules and guidelines • Consistently applies knowledge of commission and negotiated contracts for issuing airline tickets, including student and humanitarian contracts• Responsible for issuing and reissuing tickets for large groups following airline rules and guidelines• Learns and adapts to continuously changing online operating and ticketing systems• Participates in problem identifying and problem solving regarding ticketing issues and processes in a team environment • Supports ticketing needs for multiple companies within the parent travel group• Issues refunds in the GDS system following airlines rules and guidelines Show less

• Agent Support Team Member

  • Nov 2015 - Dec 2016

  • Provided exceptional customer service in a friendly manner over the phone and online chat while working directly with retail travel agents and specialists• Provided support services for travel agents including creating and changing airline reservations • Learned all aspects of airline reservations and ticketing including ticket exchanges and cancellations• Worked in two of the major GDS systems, Amadeus and WorldSpan, to create, update, and change reservations• Identified and resolved problems in a reliable, flexible and effective manner by working directly with airline contacts and representatives• Maintained a positive attitude while under pressure in a fast-paced environment Show less



The Auto Club Group

• United States
• Insurance
• 700 & Above Employee

• Member Representative I

  • May 2014 - Oct 2015

  • Provided support services to members including preparing travel information for multiple customers, selling membership products including insurance and travel, and updating members on travel specials • Inventoried, ordered and stocked tour books and maps for entire office • Provided cashiering services to members in person including receiving payments for insurance and membership • Interacted in a team environment to promote customer satisfaction and consistent service • Took personal responsibility while receiving and resolving member complaints in a timely manner Show less



Holiday Inn Hotel & Suites

• Hospitality
• 700 & Above Employee

• Guest Services Representative

  • Sep 2013 - May 2014

  • Served guests and fellow associates in a prompt, courteous and professional manner • Communicated effectively with management staff and fellow associates • Accurately made, confirmed and cancelled reservations for guests in person and on the phone • Accurately and promptly checked guests in and out of the hotel • Served guests and fellow associates in a prompt, courteous and professional manner • Communicated effectively with management staff and fellow associates • Accurately made, confirmed and cancelled reservations for guests in person and on the phone • Accurately and promptly checked guests in and out of the hotel



Explore Minnesota Tourism Travel Center

• Intern

  • May 2013 - Sep 2013

  • Promoted Minnesota tourism by educating visitors on current trends and events • Assisted guests with their traveling needs • Promoted St. Cloud area tourist destinations • Ordered and replenished travel guides and brochures while maintaining a clean and organized workplace • Utilized excellent customer service skills with any visitor concerns • Promoted Minnesota tourism by educating visitors on current trends and events • Assisted guests with their traveling needs • Promoted St. Cloud area tourist destinations • Ordered and replenished travel guides and brochures while maintaining a clean and organized workplace • Utilized excellent customer service skills with any visitor concerns



Country Inns & Suites By Carlson

• United States
• Hospitality

• Housekeeping

  • Apr 2012 - Sep 2013

  • Assisted all guests in a sincere and courteous manner. • Thoroughly and correctly cleaned and set up guest rooms according to Country Inns & Suites operational policies. • Maintained a clean and orderly cart and vacuum cleaner. • Organized storage areas to ensure the quality of the contents to maximize job efficiency. • Assisted all guests in a sincere and courteous manner. • Thoroughly and correctly cleaned and set up guest rooms according to Country Inns & Suites operational policies. • Maintained a clean and orderly cart and vacuum cleaner. • Organized storage areas to ensure the quality of the contents to maximize job efficiency.